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Reception/Customer Service
Environmental Testing Laboratory
Analytical Laboratory Group is an established local company serving clients in 6 + Oregon counties. We provide testing of drinking water and environmental water for homeowners, public water systems, municipalities, and industry.
Submit Cover letter that includes availability to begin work and Resume outlining work experience and skills.
This is a full-time position with required overtime. We also have a part-time position open. Work week is Monday thru Friday.
The starting salary is $13.00/ hr.
Benefits include company paid medical, vision, dental insurance; 401k plan; paid holidays, Paid time Off, LTD Bus Pass and free parking.
Must be able to sit and stand for extended periods of time and able to lift and carry weights up to 25 pounds, sometimes up and down stairs.
We are considered an essential business and adhere to COVID rules and recommended practices
Qualifications and Experience
Ability to use Microsoft productivity software such as Excel and Word
Excellent attention to detail
Ability to accurately enter data
Strong organizational ability
Effective communication skills with fellow staff members
Ability to pleasantly and proficiently interact with clients in person and on the phone
Ability to consistently meet all deadlines
Ability to multi-task and work under pressure
Customer Service Duties
Become knowledgeable about environmental and water sampling and testing
Answer phones, transfer calls, answer questions, etc.
Greet walk in clients, determine their purpose (bringing in samples, needing bottles, needing information etc.)
Give out bottles, chains of custody, educating clients on sampling procedures,
Sample receiving (taking temperature, recording temps, times received and checking COC for completeness).
Contact clients when needed for additional information, or to inform them of problems with testing results.
Intake Duties
Accurate entry of sample information into LIMS database to create workorder
Labeling samples, marking samples for the lab,
Storing samples in appropriate location as trained
Log In review workorders entered by other Intake personnel
Other general office tasks
Maintain filing system for documents
Updating client COC’s as needed
Light cleaning and janitorial in assigned building areas.
Produce reports, forms, letters, etc. as needed
Duties include but are not limited to the tasks outlined in this document.
Duties and responsibilities change from time to time with the needs of the company and the experience and capabilities of the employee.
It is the policy of the company to cross train employees to perform tasks for which they are or have been trained that may fall outside the explicit responsibilities and duties for which they were hired.
