Customer Service/Sales Representative (Harrisburg)

Customer Service/Sales Representative (Harrisburg)

12 Apr 2024
Oregon, Eugene 00000 Eugene USA

Customer Service/Sales Representative (Harrisburg)

Vacancy expired!

Personnel Source is looking for a Customer Service/Sales Representative in Transportation for our Harrisburg client!

This position is Monday-Friday, 7/8am-4/5pm

The basic function of the Customer Service/Sales Representative is to book freight, and generate sales over the phone. This position will also be responsible for solving customer complaints and to make sure orders are serviced properly (ie. Pick-ups are made in time, delivery times are kept, and the customer's special needs are met).

Qualifications:

Demonstrated good organizational and customer service skills.

Ability to build relationships over the phone.

Customer Service and Sales experience.

Willingness to perform cold calls.

Ability to accurately enter orders into the computer in an efficient manner and deal with lots of details.

Knowledge of freight rates and geography are a plus.

Duties include but are not limited to:

Booking freight.

Negotiate delivery times with customer, keeping driver safety as primary issue.

Enter information into the computer.

Call customers to find loads when necessary.

Maintain set accounts of primary customers.

Freight audit, make sure customers are billed properly.

Advise customers of shipment status and additional information pertaining to shipment.

Solve customer complaints.

Answer customer questions.

Follow-up on special instructions.

Develop new customer accounts.

Meet with customers on a regular basis.

To be considered, please email your resume to eugene@work4psi.com

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