Vacancy expired!
Lithia Chrysler Jeep Dodge Ram Fiat of Eugene continues to grow and we are seeking a talented Automotive Service Advisor to join our successful team!
On site Interviews Monday through Friday from 10:00 am to 3:00 pm - no appointment necessary! Ask to speak with Assistant Service Manager, Joel or our Service Manager, Matt! All interviews are kept confidential from current employers.
Gigantic, multi-million dollar expansion COMPLETE! Increased amount of customer traffic and it is NOT slowing down. We are always looking for the right addition to help keep up with our constantly growing business demands.
Responsibilities:
As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer
Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
Communicate additional repair and service needs to the customer based on vehicle inspection
Administer the manufacturer warranty for qualifying vehicle repairs
Present a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns
Consult with customers on applicable service specials and keeping customer informed on completion times and service expenses
Qualifications:
Previous Service Advisor experience, preferred
Prior experience as an automotive technician a plus
A team player who is focused on providing exemplary customer service
Ability to multi-task in a fast paced work environment
Basic mechanical understanding of an automobile
Strong organizational skills and detail oriented
Be at least 18 years of age
Possess an acceptable driving record and a valid driver's license in your state of residence
Why Lithia?
We offer a generous comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include:
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
Please click the following link to complete the online application:
https://careers-lithia.icims.com/jobs/
Lithia Auto Stores is an equal opportunity employer and a drug free work place. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.