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DescriptionLooking for a full-time permanent position with a great company? Look no further! A busy and growing Eugene area manufacturing company is seeking a temporary to full time Customer Service Representative. The Customer Service Representative will welcome onsite guests, answer multi-line phones and will be responsible for order entry including new order review and order revisions, preparing customer files, data entry and will keep customers updated on order process from receipt of PO to shipping out the door. The Customer Service Representative will maintain inventory and track order details on order status spreadsheets, maintain necessary communication with customer regarding order status, etc. The successful Customer Service Representative will also compose correspondence, assist as backup for shipping and receiving as needed, assist with inventory control and will have 3+ years recent successful Customer Service in a busy office. If you have advanced MS Office Suite skills that includes spreadsheet creation, have outstanding customer service, can work successfully under pressure and have strong attention to detail then apply today at officeteam.com or contact Mary Clark at 541/345-9931 for details regarding this outstanding opportunity!Requirements
Positive attitude and an engaging businesslike approach
Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
General familiarity with Numeric over 10,000 KPH
Deep understanding of ordering office supplies and equipment
Solid understanding of internet
Alphanumeric data entry experience preferred
Adeptness in shipping - bill of lading
Command of order entry
Import customer service experience highly desired
Adeptness in order entry / data entry
Background working with composing various kinds of correspondence
MS Outlook experience
Earlier work involving Alpha 8,001 - 10,000 kph
Deep understanding of pricing
Hands-on experience with customer service
Prior experience with sales
Practical knowledge of email
Comprehension of shipping & receiving
Experience with Numeric 8,001 - 10,000 KPH
Experience with Shipping
Previous experience working with Microsoft Excel
Foundational knowledge in records maintenance
Calendar managements and scheduling appointments experience desired
Microsoft Word experience highly valued
Good understanding of switchboard phones from 1-10 lines
Expertise in report generation
Alpha over 10,000 kph experience highly preferred
Demonstrated knowledge of customer service experience
Basic knowledge in computer software programs and office equipment
Demonstrated experience performing extensive research to resolve complex customer inquiries
Excellent written, verbal and social communication skills
Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity
Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers
-3+ years' recent experience of demonstrated performance in a goal-driven & customer-focused environment preferred
Customer service and office administrative skills
If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today!OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.Apply for this job now or contact us today at 888.490.4154 for additional information.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.© 2019 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.Salary: $17.10 - $19.80 / HourlyLocation: EUGENE, ORDate Posted: October 9, 2019Employment Type: TemporaryJob Reference: 03610-0011205795Staffing Area: OfficeTeam
