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Library Assistant 2 - CirculationPrintApplyLibrary Assistant 2 - CirculationSalary$18.15 - $22.60 HourlyLocationEugene, ORJob TypePart-Time RegularDepartmentLibrary, Recreation & Cultural ServicesJob Number02538Closing9/18/2019 5:15 PM Pacific
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General Statement of DutiesThe Eugene Public Library is seeking an enthusiastic, customer-centric addition to our Circulation team. The person in this position performs work that involves proactive and friendly patron service to all members of our community and responds to patron needs with positive solutions in person, via email, and over the telephone. Daily tasks include using computerized information systems to perform skilled clerical and routine paraprofessional library duties, such as responding to patron needs by providing accurate account management which includes card registration and renewal; money-handling and financial transactions; problem-solving; and material check-in and check-out. The successful candidate will also have strong communication and problem resolution skills. This position may be assigned to other work units in the library system.Schedule:This position will be 24 hours/week. Schedule is determined by seniority draw and is subject to change. Must be available to work during hours of Library operations. Primary work location will be the Downtown Library Branch. Work may be assigned at other Branch locations or Library work-units as needed.Candidates from this recruitment process may be put on an eligibility list and considered for future vacancies. Future vacant positions may have a schedule of up to 32 hours/week.Salary RangeLibrary Assistant 2: $18.15 - $22.60 hourlyApplication Deadline: Wednesday, September 18, 2019 at 5:00 pm PSTONLINE APPLICATIONS ONLYCalling Eugene HomeEugene is located at the southern end of the agriculturally rich Willamette Valley. From here, it is a short jaunt east to the Cascade Mountains, west to the stunning Pacific Ocean coastline, or north to Portland. We're a small city with unlimited things to do: Downtown Eugene is revitalizing; the Oregon Bach Festival and Eugene Symphony call the Hult Center for the Performing Arts home; you can float the Willamette River and hook a salmon after work in the shadow of downtown; a booming food and beverage economy, including topnotch local craft breweries and wineries in the surrounding countryside, is the foundation of a local restaurant scene; the University of Oregon brings arts, culture, and educational opportunities, as well as championship athletics (Go Ducks!); a nationally-recognized transit system helps you move around the city; and our Gold rating as a Walk- and Bicycle-Friendly Community ensures that safe travel options abound! Known as Track Town USA, the community annually plays host to numerous track and field events at historic Hayward Field, including the IAAF World Championships in 2021! The impact of track and field can be seen beyond the track, with abundant trails coursing through the south hills, along the Willamette River, and through hundreds of acres of city parks. To learn more about Eugene, visit Eugene Cascades and Coast.The OrganizationThe City of Eugene has a Council-Manager form of government. In this form of government, the city council develops legislation and policies to direct the City. The city manager, hired by the city council, provides administrative direction to the organization, oversees City of Eugene personnel and operations, and carries out the city council's direction. The City of Eugene has over 1,500 employees and a $722 million total budget. The City of Eugene is a service-oriented and welcoming organization that provides services through six departments: Central Services, Fire and Emergency Medical Services, Police, Public Works, Planning and Development, and Library, Recreation and Cultural Services. The State of the City video shows how the city is meeting new challenges, learning from one another, building connections, and celebrating our city.As an organization we are focusing on six Core Competencies for employees:
Trust & confidence – Making our intent and actions be transparent and honest while fostering healthy, inclusive relationships, actively listening and maintaining open communications, delivering on our promises, investing in other's success, and engaging each other and the community
Creative work environment – Exploring meaningful new ideas and relationships to foster innovation and encourage collaboration and creativity. Challenging the standard method of doing business in a positive environment.
Now & later perspective – Looking beyond day to day challenges to better anticipate the future and adjust to change.
Respectful & inclusive work environment – Seeking out a wide range of voices and making each other feel respected and included.
Self-awareness & emotional intelligence – Learning to recognize and understand our own emotions and the emotions of others and recognizing our individual strengths and weakness to raise self-awareness so we can perform better.
Wellbeing - We take care of ourselves and each other.
Examples of Duties Performed - Duties may include but are not limited to the followingIn addition to the full scope of duties of the Library Assistant 2, duties may include, but are not limited to the following:Assists patrons in using the library by proactively welcoming and engaging internal and external customers. Works at fast-paced public desks and phone service point; actively listens, understands, and courteously responds to patron questions concerning Library policies, procedures, and requests for information by patrons in person or by telephone.Follows standard procedures and uses automated circulation system to check out Library materials to patrons; assesses materials for damages; makes appropriate adjustments to item record or patron record.Registers patrons for Library cards by confirming eligibility, entering data accurately into Library computer system; renews patron accounts, issues replacement cards, updates patron files following established protocols.Assess charges to patron accounts; enters charges into the circulation system, collects fees and charges; leaves appropriate documentation in the patron account.Check in, sort, checks parts, and shelves materials; processes, retrieves, and shelves patron hold requests. Remove hold requests from shelves when not claimed and processes the item back into the collection.Contact patrons by phone or in writing regarding issues with their library account. Provide information on their personal account, location or availability of materials, resources, and services.Refer reference, online catalog, or complex policy questions to proper staff for assistance.Actively support and respect diversity in the workplace.Assist patrons in use of Library equipment; maintain and perform minor troubleshooting for electronic equipment.Participate in various Library committees and project teams; attend various Library, departmental and/or City meetings.Ensure that assigned areas are clean and orderly. May also be assigned Library Assistant 1 duties.Perform other clerical and Library duties as assigned.QualificationsAbility to:Assist patrons in using the Library by proactively welcoming and engaging patrons in a friendly manner; listen, understand and resolve patron needs by providing positive solutions.Manage multiple demands at one time; remain focused on tasks at hand, regardless of distractions.Work at fast-paced public desks; accurately enter data, calculate fines, accurately collect payments, and accurately dispense change. Deliver service in a positive and helpful manner; provide clear answers to questions concerning Library policies, procedures, and requests for information by patrons verbally in person or by telephone, in writing, or refer to appropriate staff.Exercise sound, tactful, and creative judgment in resolution of routine and unusual patron situations.Maintain patron and colleague confidentiality and support access to information and materials for patrons.Maintain respectful and effective staff and public relations; communicate tactfully, respectfully, and courteously with the public and Library and City colleagues both orally and in writing.Apply excellent internal and external customer service skills to a diverse patron base. Present oneself and the Library in a positive manner.Learn applicable Library methods, procedures, practices, and terminology within six months. Perform accurate alphabetic and numeric filing.Accurately perform repetitive tasks including via keyboard data entry. Perform intermediate-level or higher tasks on a computer in a networked computer environment. Learn relevant computer equipment and software within six months.Understand and follow verbal and written instructions; actively follow through on assignments.Work effectively and supportively as a member of a team and/or committee charged with accomplishing specific tasks.Display sensitivity toward, and acceptance of, particular needs and interests of diverse populations.Willingly, and positively, adhere to the Library's established mission, goals, and standards of conduct; follow established policies and procedures.Take initiative, work independently and as a part of a motivated team at multiple tasks with frequent interruptions, completing all tasks in a timely manner.Perform general, basic troubleshooting.Be punctual, dependable, and reliable.Physically and safely perform all required duties including standing and walking for long periods of time; repetitively stoop, bend, lift, reach parallel to, above, and below the waistline; perform repetitive fine hand and wrist manipulation for sustained periods of time; push a full book cart or bin while exerting a force of 15-35 pounds; sustain frequent movement at waistline, neck, and wrist while working at desk and re-shelving materials.Correctly and safely operate Library equipment.Minimum Requirements:Note: Must be available to work all hours the Library is open and when work is scheduled.EducationHigh school diploma or GED.ExperienceOne year clerical experience including experience working with the public; experience in a Library setting preferred.Fluency in Spanish, in addition to English, is desirable. Preference for bilingual ability in any language may be given.Skills testing will be scheduled as a component of the selection process; language skills may be tested as part of the selection process.Other combinations of experience and education that meet the minimum requirements may be substituted.BackgroundMUST PASS A BACKGROUND CHECKSupplemental InformationSelection ProcessApplicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. The selection process varies according to the position and can include such things as screening of supplemental questionnaires, written or skill tests, ability or fitness tests, interviews, and assessment processes. In addition, background investigations and records checks may be required. Some positions also require applicants to have a psychological evaluation and/or physical examination and a drug test prior to employment.DUE TO THE VOLUME OF APPLICATIONS RECEIVED BY THE CITY, GENERALLY, ONLY APPLICANTS SELECTED FOR FURTHER CONSIDERATION (TESTING, INTERVIEWS) WILL BE CONTACTED.Current information about the status of a job posting is available by going to www.eugene-or.gov/jobs and selecting "Job Posting Status."The City of Eugene complies with the Americans with Disabilities Act of 1990. Any applicant with a qualified disability under the Americans with Disabilities Act may request accommodation by contacting an employment coordinator at (541) 682-5061.In compliance with the Immigration Reform and Control Act of 1986, the City of Eugene will request all eligible candidates who accept employment with the City to provide documentation to prove they are eligible for employment in the United States.The City of Eugene is committed to a work environment which values the cultural, educational, and life experiences of each employee. We believe that a diverse workforce enables us to deliver culturally competent service to all members of our community. As part of our commitment to diversity, the City continues to be an affirmative action/equal opportunity employer. Women, people with disabilities, and persons of color are strongly encouraged to apply.If a job posting indicates this position is temporary (not limited duration) then the employee serves at will. Temporary employees do not receive benefits through the City of Eugene unless required by City, State or Federal code/statute.RepresentationEmployees in this classification are represented by American Federation of State, County, and Municipal Employees (AFSCME), and their salaries may be subject to a monthly payroll deduction after 31 days of employment.Salary and BenefitsThe normal starting salary is the first step shown on the posting. Other placement in the salary range may be considered depending on qualifications and experience. Periodic advancement through the salary range is dependent upon merit. The City provides a full range of benefits, including holidays, vacation, sick leave, retirement benefit, and life insurance. Health, dental, and vision benefits are available.To view a summary of benefits, benefit premium rates, and/or the AFSCME contract click the respective link. Click here to view information about Total Worker Health.
