Vacancy expired!
ALKO Hotels and the University Inn & Suites are hiring for a front desk agent!
Front Desk Agent
GENERAL DESCRIPTION
A Front Desk Agent represents the hotel to the guest throughout all stages of the guests stay.
JOB RESPONSIBILITIES
1. Register guests and assign rooms. Accommodates special requests whenever possible.
2. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
3. Knows room locations, types of rooms available, room rates, as well as all features and amenities of the hotel and surrounding area.
4. Coordinates room status updates with the housekeeping department by notifying housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
5. Thoroughly understands and adheres to proper credit card and cash handling policies and procedures.
6. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
7. Maintain the cleanliness and neatness of the front desk area.
8. Sales, stock, and inventory of marketplace using POS system.
9. Reports any unusual occurrences or requests to the Manager.
10. Knows all safety and emergency procedures, is aware of accident prevention policies.
11. Other duties including housekeeping and maintenance as assigned by Management.
PHYSICAL DESCRIPTION
1. Ability to stand for long periods of time.
2. Ability to lift up to 50 lbs.
3. Repetitive motions.
WORKING CONDITIONS
1. Working with and exposed to fumes, chemicals, vibrations, humidity, cold, heat, dust, and noise.
2. Must adhere to Companys safety standards and procedures.
QUALIFICATIONS
1. Excellent customer service skills.
2. Ability to type 40-45 wpm.
3. Computer experience a must.
4. Experience with office equipment.
5. Problem solving and conflict resolution skills.
6. Ability to answer multi-line phone.
7. Ability to multi-task.
Please respond to this ad with a resume.
