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ALKO Hotels and the Comfort Suites Eugene are hiring! We are currently looking to hire one part-time Front Desk Agent.
Please respond to this posting with a resume, or you can fill out an application in person at:
Comfort Suites Eugene
3060 E 25th Ave
Eugene, OR. 97403
Front Desk Agent:
A front desk agent represents the first point of contact with guests and handles all stages of a guest's stay. Involves registering/booking guests in and out of their rooms, while accommodating any special requests.
Job Responsibilities include:
1. Register guests and assign rooms. Accommodates special requests whenever possible.
2. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
3. Knows room locations, types of rooms available, room rates, as well as all features and amenities of the hotel and surrounding area.
4. Coordinates room status updates with the housekeeping department by notifying housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
5. Thoroughly understands and adheres to proper credit card and cash handling policies and procedures.
6. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
7. Maintain the cleanliness and neatness of the front desk area.
8. Sales, stock, and inventory of marketplace using POS system.
9. Reports any unusual occurrences or requests to the Manager.
10. Knows all safety and emergency procedures, is aware of accident prevention policies.
Qualifications:
1. Excellent customer service skills.
2. Ability to type 40-45 wpm.
3. Computer experience a must; experience with Property Management Systems a plus.
4. Experience with office equipment.
5. Problem solving and conflict resolution skills.
6. Ability to answer multi-line phone.
7. Ability to multi-task.
