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Position Type: .8 FTE (32 hours per week)
Department: Client Services
Reports To: Client Services Pilot Programs Manager
Eligible for full-time benefits. See our benefits page at https://hivalliance.org/employment/benefits/
Application Instructions: All applicants must submit a complete Job Application, Supplemental Questions, and resume via the Job Portal to be considered. The Job Portal can be found at https://hivalliance.org/employment/open-postions/
Position Summary
The Intake Coordinator is the first contact for new clients referred to Ryan White Case Management Services. This position conducts the initial screening with all new clients. In addition, this position conducts the bi-annual phone screening with all clients. The Intake Coordinator also assists clients in obtaining required documentation, as appropriate. This position is responsible for scheduling the first appointment for all new clients with a Care Coordinator and with a Medical Case Manager to complete their assessment process. This position also refers to the Care Coordinators and Medical Case Managers as appropriate when clients need additional assistance after the annual screening is completed.
Essential Functions and Responsibilities
Provide direct one-on-one and phone screening and care services
Obtain Authorization for Release of Information between HIVA and Medical Provider
Schedule and conduct intakes and bi-annual eligibility reviews
Schedule Medical Case Manager and Care Coordinator assessments as needed
Maintain up-to-date HIV knowledge; provide HIV education to clients
Maintain up-to-date and accurate client records
Participate in necessary meetings
Assist with all necessary reports
Participate in required training
Comply with all applicable standards, guidelines, laws & administrative rules
Other duties as defined by Director and Ryan White Principles and Standards
Required Qualifications
Bilingual in Spanish required
Two years of administrative experience or related work experience
Valid Oregon driver’s license, driving record sufficient to be covered by agency auto insurance policy, ability to transport self to job-related events, meetings and locations
TB test (provided at agency)
Excellent problem-solving skills
Experience maintaining confidential documents and files
Experience collecting and discussing sensitive material over the phone and in-person.
Ability to multitask
Ability to manage multi line phone system
Strong written and verbal communications
Ability to maintain boundaries and manage visitors to agency public spaces
Attention to detail
Experience with Word, Outlook and Excel preferred
Customer service experience
Ability to conduct interviews/intakes effectively over the phone.
Ability to pass agency criminal background check and a pre-employment drug screen
COVID-19 Vaccine Requirement: HIV Alliance is a healthcare facility and is requiring all employees to complete their COVID-19 vaccination series by October 18th, 2021. For more information, please visit https://www.oregon.gov/gov/Documents/executiveorders/eo21-29.pdf
Physical Demands
While performing the duties of this job, the employee is required
Repetitive use of hands such as grasping, twisting/turning of wrists, and finger dexterity necessary to perform various clerical duties, such as typing and writing.
Frequent use of arms such as pushing and pulling to open and close drawers and cabinets
Ability to sit or stand for extended periods of time at an assigned station
Ability to bend, stand, and reach to be able to transport clients and to occasionally lift and carry up to 25 pounds (harm reduction kits, naloxone kits, testing and education materials)
Continuous clarity of vision at 20 inches or less for processing of paperwork
The physical demands described above here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Working conditions, Travel and Environment
The duties of this job require individuals be able to work in non-traditional and community-based settings
The duties of this job require regular attendance
Ability to work flexible hours, including early mornings, evenings, and weekends
Ability to work 5 days per week for a minimum of 32 hours per week
Travel to other locations as necessary to complete essential job functions
Ability to transport self to job-related events and locations
Supplemental Questions
At this agency we focus on serving gay and bi men, injection drug users and people living with HIV/AIDS, among other groups at-risk for acquiring/transmitting HIV. Please describe your experience working with these populations and your comfort in providing services to these populations.
Working closely with a team and working independently are both important parts of this job. What experience do you have with self-direction and with working closely with a team?
What kinds of experiences have you had in relating with people whose backgrounds are different than your own?
¿Qué estrategias usarías para tener éxito en un ambiente de trabajo en el que no estás siendo microadministrado, pero las expectativas de éxito son altas?
HIV Alliance prohibits discrimination based on race, color, religion, national origin, ancestry, citizenship status, physical or mental disability, age, sex, sexual/affectional orientation, gender identity, gender expression, marital or partnership status, veteran status, political affiliation or belief, genetic information, HIV antibody status or any other factor protected by law or association with any of these classes, in its services, employment, or use of volunteers.
HIV Alliance is a community united to stop the spread of the HIV epidemic. We strive to create an environment where everyone is empowered to reach their full potential. We value the diverse perspectives that each of us brings to this work, understanding the influences of culture, race, color, religion, national origin, ancestry, citizenship status, physical or mental disability, age, sex, sexual/affectional orientation, gender identity, gender expression, marital or partnership status, veteran status, political affiliation or belief, genetic information and HIV status in shaping our life experiences. We pledge to listen and ask questions before making judgments, and to continue to educate ourselves and each other. We recognize that we will only be successful against the HIV epidemic in a culture where oppression is not tolerated.
