Vacancy expired!
Job Posting: Ticket Office Assistant
COMPENSATION: $17.80/hour entry; salary track
HOURS: Full time with flexibility to work evenings, weekends and holiday
The John G. Shedd Institute for the Arts is a 30 year old non-profit performing arts company, music school, and owner of a 70,000 sq. ft. building that serves Oregon with year-round professional performances, educational programs, and venue rentals for non-profit organizations.
RESPONSIBILITIES:
Primary project areas include, but are not limited to:
Ticketing: Filling of ticket orders to Shedd concerts, meals and events over the phone and in person. Processing ticket orders and keeping detailed accounts of ticket sales and records using a computer based ticketing system. Daily cash handling, including closing out the register at the end of each day.
On-Site Concert Ticket Sales: Handling the setup, running, and breakdown of will call, including concert will call and walk-up ticket sales, and concert settlement reporting.
Administrative: Answering multiline phones and directing patrons to the appropriate parties, general offices tasks assigned by the Ticket Office Manager, and projects assigned by other departments.
Music School Registration Services: New student, class, camp and workshop enrollment on and offsite; lesson payment processing; data entry, filing, and weekly enrollment reports.
QUALIFICATIONS and ATTRIBUTES:
The ability to work a flexible schedule that varies week to week, including nights, weekends, and holidays.
Strong communication and customer service skills. The ability to remain friendly, professional, and courteous under pressure. The ability to transmit accurate information to both individuals and groups.
Outstanding phone presence and the ability to work with a multi-line phone system.
Ability to work within established guidelines and systems.
Professional appearance appropriate for customer-facing position.
APPLICATION PROCEDURE:
1) Submit a cover letter and résumé.
a. Cover letter should indicate your interest in this position, the extent of experience in the above areas of responsibilities, and your professional goals.
b. Résumé should include contact information of at least 3 references familiar with your qualifications.
2) No phone calls please.
SUBMIT APPLICATION TO:
Shannon Schmitt, Patron Services Manager
Email submissions to: jobs@theshedd.net or mail to:
The Shedd, PO Box 1497 Eugene OR 97440-1497
(Physical address 868 High Street, Eugene)
