Vacancy expired!
We are a busy insurance agency looking for a customer-oriented sales and service representative. This position will offer the right individual part time hours with the potential opportunity to move to full time.
A customer sales and service representative, or CSSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk.
Customer sales and service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
Manage incoming calls
Greet customers and provide customer service in person
Generate sales leads and opportunities with existing customers
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales goals.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Skills and Requirements
Must have Oregon Property, Casualty, Life and Health insurance licenses
Must be able to pass background check
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Proficiency with Microsoft Office programs: Word, Excel, Outlook
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree acceptable
Job Types: Full-time
Compensation: $15.00 to $18.00 /hour with opportunity for monthly bonuses
Only apply if you have a current Oregon Insurance license for Property, Casualty, Life and Health, or can transfer your Non-Resident license in to Oregon.
