Vacancy expired!
Personnel Source is looking for a Field Support Agent for our Eugene client.
This position is full-time, temp-to-hire, $17-18/hr. Duties include but are not limited to:
Manage, maintain, and resolve Help Desk trouble tickets according to priority type and company service level agreements.
Coordinate with other Field Support Agents and other departments to track defects and develop solutions to recurring problems.
Make time sensitive decisions based upon best practices.
Be available for scheduled on-call trouble ticket response according to ticket level severity with the ability to
personally respond and travel, if and when necessary.
Maintain inventory of parts and supplies to perform routine tasks.
Provide timely and detailed status reports to supervisors.
Maintain professional demeanor with other departments and customers including contractors, vendors, Maintenance, Operations, and Administrative staff.
Clean, repair, and maintain all technical systems within the corporation according to their specific needs.
Systems included, but are not limited to:
Alarm Systems, POS and Kitchen Systems, DT Timer and Headset Systems, Order Confirmation Systems,
Telecom and Networking Systems, Server/Workstation/Laptop, Networking Technologies, WIFI and Mobile
Devices.Qualifications/Requirements of the job:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Lift, Carry, Push/Pull occasionally over 50lbs.
Frequently bending, frequently kneeling, frequently stooping, frequently squatting, seldom climbing ladders, seldom climbing stairs, frequently twisting, seldom crawling, seldom walking on uneven surfaces.
Driving
Ability to determine color.
Must have reliable transportation for travel of 100+ miles.
Employee must be available for on call work when scheduled as well as regularly scheduled shifts which
can include hours after and/or before regular business hours.
To be considered, please email your resume to eugene@work4psi.com
