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Putting our customer's needs first and endeavoring to find solutions which make our customers feel heard, taken care of and above all valued, is the mission of our Customer Service Representatives.
The Customer Service Representative is primarily responsible for providing excellent service to all internal and external customers by using in-depth knowledge of industry rules and regulations and company practices, as well as communicating effectively with team members within the company.
Essential Functions
Greet counter and call-in customers in a positive, friendly, and professional manner
Answer inbound calls with urgency and within service level
Communicate clearly with customers and employees in person, over the phone, and through radio communications
Assist customer with questions and concerns regarding services and billing through resolution. Deescalate calls when necessary.
Data entry of new accounts, transfers, discontinuation of services, route changes, billing adjustments, etc.
Accurate processing of daily route notes
Proper cash handling and completion of customer receipts
Balance cash drawer when necessary
Maintain a neat work area at all times to include front desk and lobby
Adhere to franchise agreements, company policies and procedures
Other duties as assigned
Reporting Relationships
This position reports to the Office Manager and has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and postage machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employees is frequently required to sit; stand; walk through the facility; use hands to handle items; reach with hands, arms; talk; hear; and view a computer screen. This position may expose the employee to hazardous noise levels, chemicals, fumes, and machinery.
Position Type and Expected Hours of Work
This is a non-exempt, full time, entry level position. This position is Monday through Friday, 8:00am-5:00pm with the possibility of over-time, holiday and weekend hours.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements
Competencies
Ability to stay focused in a busy office
Customer driven
Active listening and Communication skills
Time Management
Analytical & Problem solving skills
Teamwork Orientation
Strong computer skills including Microsoft Office
Competent typing and 10 Key Skills
Basic mathematical knowledge
Cash handling experience
Learn and Retain information quickly
Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)
Education, Experience, and Eligibility Qualifications
Customer service experience is a must
Computer Experience
Knowledge of Jackson, Josephine and Douglas Counties a plus
High School Diploma or equivalent
Acceptable driving record
Ability to pass a background check and drug screening
Please do not reply to this email. To apply go to www.sosanitation.com Go to the about us link, careers and apply there.