Vacancy expired!
Super 8 Motel by Wyndham
2350 Ashland St.
Ashland, OR. 97520
Exit # 14
Now hiring Guest Service Agent at Super 8 by Wyndham - Ashland: AM, PM, & NIGHT AUDIT
SHIFT JOB SUMMARY
We are seeking for motivated reliable individual to fill the role of Guest Service Agent. The Front Desk Clerk is part of the front office staff of the hotel. They are responsible for the Checking In and Out, Reservations & Rates and the kind of services the establishment provides, and assigns guests to rooms.
Apply IN PERSON with Resume between 11am- 3pm {NO PHONE CALLS &NO EMAILS}
The Front Desk Shift is from 7am- 3pm {AM} & 3pm-11pm {PM} &
The Night Audit Shift is from 11 pm to 7 am
DUTIES AND RESPONSIBILITIES:
Greet and Register Guests as they arrive at hotel Take Reservations via phone and in person
Maintain room availability
Answer guest questions and handle requests in professional manner
Inform guest about local places of interest and provide directions
Balance guest folios & Night Audit
Receive and process payment for accommodation
Work with a multi-line phone system & computer
Work in conjunction with all hotel departments (Pool. Housekeeping, Maintenance)
Be familiar with frequent guest programs Wyndham Rewards
Handle cash and make change as needed
Have the ability to understand and carry out instructions.
OTHER FUNCTIONS AND RESPONSIBILITIES
Maintain the appearance of theFront Desk, Lobby, Pool, Guest Laundry & Breakfast room
Make Coffee and other basic Breakfast Food preparation for Breakfast
Assist Housekeeping as needed
Perform other cleaning duties as assigned
REQUIRED SKILLS AND ABILITIES
Excellent Customer Service skills
Ability to be welcoming and courteous to guests
Must be organized and able to multitask
Have strong interpersonal and problem solving skills
Ability to remain cheerful under stress
Maintain a professional demeanor at all times
Basic computer,reading and math skills
Skilled in typing / keyboarding
PREFERRED QUALIFICATIONS
Must be an outgoing, approachable and Guest Service Oriented individual
Must Pass Criminal Background Check
REQUIRED LICENSES/CERTIFICATIONS
Food Handler's Card (can be obtained once hired)
PHYSICAL REQUIREMENTS / WORK ENVIRONMENT
Primary worksite is indoors
Requires standing/walking most of the time.
Requires lifting up to 25 lbs
Need to be patient and tolerant even when guest are unreasonable
WORK HOURS AND SALARY
Desk Clerks are expected to be available to work Days, Nights, Weekends, and Holidays
Hourly position
IN ADDITION: Must Pass Background Check & Must Pass Drug Test
Super 8 Motel by Wyndham
2350 Ashland St.
Ashland, OR. 97520
Apply IN PERSON with Resume between 11am- 3pm {NO PHONE CALLS & NO EMAILS}
