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At Crater Lake Ford we provide a unique blend of leadership skills with a culture that embodies our core values and the opportunity to work in a professional environment. Crater Lake Ford also offers on-going training and advancement opportunities.
We are looking to fill a Tuesday - Saturday Shift. Sunday and Monday off.
Responsibilities:
As a Parts Advisor you will be responsible for providing vehicle parts and merchandise to customers while providing exceptional customer service.
Answer telephone and greet customers in a friendly and professional manner in accordance with Incoming Telephone Call (ITC) standards.
Communicate effectively with customers and vendors via phone, in-person or email.
Assist customers by answering questions, introducing to an estimator or other assistance as requested in a quick, friendly and professional manner in accordance with Initial Customer Contact (ICC) process.
Maintain clean and professional appearance of counter, work area, and stockroom.
Interact with the Service Team to coordinate parts for vehicle repair and service.
Order parts from suppliers based on Service Department and customer requests.
Receive, unpack, and store parts in appropriate storage areas so they are readily available when needed.
Check quantity and condition of goods received against invoices and purchase orders. Check number and unit cost as well as total billing for charges against proper records.
Specifies parts accurately.
Takes inventory, maintain records of goods received and keeps perpetual inventory controls.
Receive payment or obtain credit authorization.
Process core returns, parts warranties and parts returns as necessary.
Qualifications:
Previous parts advisor experience, preferred
Understand basic automotive components and systems
Automotive dealership service experience is a plus
Any automotive certifications is a plus
A team player who is focused on providing exemplary customer service
Ability to multi-task in a fast paced work environment
Strong organizational skills and detail oriented
Working knowledge of computers
Be at least 18 years of age
Possess an acceptable driving record and a valid driver's license in your state of residence
Why Crater Lake Ford?
We offer a comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include:
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
Crater Lake Ford is an equal opportunity employer and a drug free work place. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.
TO APPLY USE LINK BELOW:
https://careers-lithia.icims.com/jobs/56377/parts-advisor/job
