Vacancy expired!
We offer a retention bonus of $250 after 6 months of continuous employment and $500 after 1 year of continuous employment. Applies to regular FT employees, pro-rated for part-time.
Who We Are
ColumbiaCare is a non-profit, behavioral health and Veterans service agency offering a full spectrum of programming to help people get better. We are more than a company. We are a diverse team of individuals who are in the business of changing people's lives. We specialize in providing outpatient services, residential treatment programs, mental health housing, and other supports in beautiful and therapeutic service settings. We promote the whole health and wellbeing of the individuals and communities we serve. We value and honor diversity in all forms, including but not limited to race, gender, sexuality, ethnicity, nationality, spirituality, Veterans, people with disabilities, and members of the LGBTQ+ community. We welcome persons from historically underrepresented groups to apply. We seek applicants who can demonstrate experience working with individuals from diverse backgrounds and who will contribute to our mission, vision, and core values.
About the Position
The Electronic Health Record Support Specialist position will be responsible for handling and resolving incoming support cases related to all facets of Electronic Health Record, logged via phone, web, and email. This position will be located at the administrative annex in Medford, OR. The EHR Support Specialist will focus on troubleshooting by answering questions and issues. Work with the Training Department to schedule, develop, conduct and track individual and group electronic health record training for end users. Responsibility to develop and facilitate formal and informal classroom, on-the-job trainings, cross trainings, new employee orientation, and remote training. Will need to travel to various programs on occasion.
Work Schedule: Monday – Friday, 8:00am – 5:00pm
This position requires familiarity with electronic medical records, Medicaid service documentation, and working knowledge of MS Excel is a plus. In addition, requires confidentiality, independent judgment and attention to detail. Must demonstrate knowledge, attitudes, and skills as described in ColumbiaCare’s core competencies.
Qualifications
Associates Degree in Information Technology is highly preferred
Good working knowledge with Apple products is PREFERRED
Two years of Troubleshooting and providing helpdesk support for EHR systems
Knowledge of software, hardware and internet technology
QMHA designation and/or clinical experience a plus
Demonstrate strong customer service skills
Successful applicants MUST also have a valid Oregon driver’s license, maintain a safe driving record, and the ability to pass a DHS criminal background check.
Pay & Benefits
$18.54-$23.69 per hour/DOE. ColumbiaCare offers a comprehensive benefits package for full-time employees, which includes: medical, dental, and vision coverage; a wellness reimbursement program; substantial sick and vacation accruals (12 days per year each); once eligible, nine (9) paid holidays, and a 403(b) plan with a generous 6% company match immediately vested. For more information about our employment benefits, please visit our Career Page at www.columbiacare.org/careercenter.
We are proud to be an Equal Opportunity and Affirmative Action Employer; therefore, we invite individuals from all walks of life to apply. We strive to deliver equitable employment best practices and opportunities for all, from recruitment, to interviewing and hiring, to our retention activities, promotions, and training and growth opportunities. We give priority to applicants who qualify under protected Veteran status.
