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Summary/Objective:
The Account Executive is a critical role within the sales department. The Account Executive works to satisfy customer needs and requests, responds to their queries in a timely manner and aspires to deliver a positive customer experience. Ultimately, this position exists to increase revenue by building successful, long-term client relationships.
Essential Functions:
Manage a portfolio of accounts
Proactively contact assigned portfolio of accounts to build rapport, maintain and grow relationships with new and existing contacts
Identify opportunities to upsell products and services
Professionally present services and company value proposition to customer
Utilize negotiation and relationship building skills to successfully upsell products and services to portfolio of accounts
Act as point of contact and handle your customers individual needs
Resolve conflicts and concerns and provide solutions to your customers in a timely manner
Conduct follow up customer service calls to customers after services are installed or products delivered
Generate sales reports each week and submit them to leadership
Report on the status of your portfolio of accounts and their transactions
Meet or exceed weekly, monthly, quarterly and annual sales team goals
Suggest actions to improve sales performance and identify growth opportunities
Possess a fundamental knowledge of our product and services
Maintain a culture of teamwork and camaraderie that promotes positive interaction within all departments
Other duties as assigned
Core Competencies:
Communications
Need to be able to articulate ideas and thoughts verbally, and through written form. Exhibit good listening skills and comprehension of specific needs made by the customer and/or sales team. Keep others adequately informed by over communicating at all times. Select and use appropriate communication methods as required. Ask for assistance, support, or guidance whenever the customers expectations are at risk of not being met.
Customer Service
Display courtesy and sensitivity towards the customers needs. Meet commitments, timelines & expectations made by the customer. Respond promptly to customer needs. Solicit customer feedback to improve service.
Dependability
Respond to requests for service and assistance. Follow instructions. Respond to management direction. Take responsibility for own actions. Commit to doing the best job possible, while meeting attendance and punctuality expectations.
Job Knowledge
Competent in the required job skills and strive for continued knowledge where applicable. Demonstrate the ability to learn and apply those new skills with each and every interaction with our customer base. Use whatever resources are required, effectively, consistently, and to full potential.
Organization Support
Follow policies and procedures. Complete tasks correctly and on time. Support organization's mission statement, vision statement, and core values.
Planning and Organization
Prioritize and plan work activities. Use time efficiently. Set goals and objectives. Work in an organized manner.
Responsibility:
This position is held accountable for maintaining the companys existing relationships with clients so they will continue to do business with us. The Account Executive serves as an interface between the sales and customer support teams with the ability to optimize communication, clarify expectations and increase customer satisfaction. The Account Executive serves to understand the customers needs, plan how to meet those requirements, and generate revenue for the company as a result.
Position Type:
This is a full-time position, and normal work hours and days are Monday through Friday, 8:00 a.m. to 5 p.m.
Expected Hours of Work:
As a salaried/commission based employee, your compensation is tied to results and not the number of hours you spend accomplishing them (minimum wage laws notwithstanding).
Travel:
Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.
Benefits
Paid Holidays
Vacation and Personal Time Off
Medical, Dental, Vision and Ancillary insurance coverage
401k Plan with Employer Match