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We are looking for an ambitious and dynamic Customer Success Coordinator to join the Natura Health Products customer service team. Our team members take great pride in their work and in the brand to deliver an outstanding customer service experience for our highly valued clients. We are looking for someone who is personable, heart-centered, engaged and passionate about health and well-being, and who understands the value of building long-term, quality relationships with our customer base. The Customer Success Coordinator will be a critical part of our team working collaboratively with our dynamic and dedicated marketing and sales team.
Our Company
Natura Health Products® is a leading-edge provider of exceptional quality botanical and nutritional supplements founded in 2001 by world-renowned Clinical Master Herbalist and Certified Nutritionist Donnie Yance. Our products encourage optimal health, vitality, and resilience and are formulated to address a variety of health conditions and categories.
Natura products are formulated by Donnie using a comprehensive formulation philosophy that is fueled by traditional knowledge, modern research, and over three decades of extensive application in a clinical setting. Our unique, effective formulas contain historically and scientifically validated botanical and nutritional ingredients in therapeutic amounts to support positive patient outcomes for healthcare professionals.
Responsibilities:
As a Customer Success Coordinator, you will be the face of our company and the first person to engage our valued customers. You will be interacting with customers on the phone and online, entering orders, processing professional applications, and creating reports along with a variety of other tasks to support our customers and staff. Duties may include but are not limited to:
⢠Processing new and recurring orders via phone, email, and through our website
⢠Communicating directly with healthcare practitioners
⢠Engaging with customers and effectively answering basic product questions
⢠Managing customer service related tasks, such as resolving order issues, processing returns and customer applications, creating mailings, etc.
⢠Handling incoming communications from customers and referrers in a timely, professional and friendly manner
⢠Showing not only customer rapport but team camaraderie within our company. We pride ourselves on not just the relationships we build with our customers but with our team as well
⢠Complying with all policies and procedures established by the company
⢠Performing other administrative tasks and duties as required
Required Skills & Experience:
⢠2 to 3 years of customer service experience, preferred
⢠Reliable, optimistic, super-organized and have an outgoing friendly personality
⢠Extremely detail oriented and able to efficiently manage multiple projects at the same time
⢠Effective and professional verbal and written communication abilities
⢠Ability to work independently to investigate situations and make informed decisions
⢠Ability to prioritize and complete work amidst interruptions in a busy work area
⢠Display a passion for what you do and a drive to improve
⢠Bright, ambitious, motivated and willing to learn and grow professionally
⢠Enjoys working in an entrepreneurial environment
⢠Ability to comply with guidelines both internal and industry-imposed
⢠Passion or interest in working in the natural products industry
Competencies:
⢠Computer Skills â must be tech savvy (especially Microsoft Office Suite)
⢠Outstanding Customer Service
⢠Ethics
⢠Productivity
⢠Results Driven
⢠Sense of Urgency
Status: Full time, 36-40 hours per week, non-exempt position at $18 per hour
Benefits: Paid health insurance with dental and vision options, generous PTO, paid holidays, 401(k), and very generous discounts on Natura Health Products
To apply: Please submit your resume and a cover letter explaining why you would be a perfect fit and why you are interested in working at Natura Health Products
