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Enterprise Rent-A-Car is the largest and fastest growing privately
owned automotive rental and leasing company in the U.S. With over 7,000
branch offices worldwide, Enterprise ranks #1 in the Insurance
Replacement Market with yearly revenues of over $10 billion.
The Customer Assistance Representative Sr (CAR Sr) will provide a high
level of customer service by assisting both internal and external
customers, primarily face-to-face, supporting their branch and rental
needs. The CAR Sr will gain knowledge through local training and
hands-on experience to provide administrative support, service
customers, and act as a rental back-up.
This position is at our facility in Newport, OR. Parking is available
for our employees at this facility.
This part time position pays $13.50/hr.
Aside from religious
observations, must be able to work one the following shifts:
Shift(s):
Monday 7:00am -5:30 pm
Tuesday 8:00am - 5:30 pm
Wednesday 8:00am - 5:00 pm
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- Take incoming calls- reservations, rate quotes, general questions and
answers, provide information and resolution for customers, other
branches, insurance companies, dealerships, repair shops and other
vendors
- Manage outgoing calls for callback management, A/Rs and miscellaneous
calls as assigned
- Provide a high level of customer service by assisting customers and
assessing their rental needs in person and over the phone
- Meet and greet customers in a friendly and timely manner
- Provide directions and general assistance
- Assist to assess condition of rental upon return
- Process returns
- Understand and communicate rental terms and conditions, vehicle
features and other services
- Sell optional protection products, upgrades, fuel options and other
additional equipment
- Responsible for notifying Management of any known vehicle problems
and any required vehicle maintenance
- Clean vehicle interior and exterior by hand or by operating washing
equipment when needed
- Perform miscellaneous and backup duties job-related duties as assigned
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Equal Opportunity Employer/Disability/Veterans
- Must be at least 18 years old
- High school diploma or GED equivalent required
- Some college preferred
- Must have at least 1 year prior customer service retail or
administrative support experience
- Must have a valid drivers license with no more than 2 moving
violations and/or at-fault accidents on driving record in the past 3
years
- No drug or alcohol related conviction on driving record in the past 5
years
- Must be authorized to work in the United States and not require work
authorization sponsorship by our company for this position now or in
the future
To apply for this position, please CLICK
HERE
