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Enterprise Rent-A-Car is the largest and fastest growing privately
owned automotive rental and leasing company in the U.S. With over 7,000
branch offices worldwide, Enterprise ranks #1 in the Insurance
Replacement Market with yearly revenues of over $10 billion.
The Customer Assistance Representative Sr (CAR Sr) will provide a high
level of customer service by assisting both internal and external
customers, primarily face-to-face, supporting their branch and rental
needs. The CAR Sr will gain knowledge through local training and
hands-on experience to provide administrative support, service
customers, and act as a rental back-up. This position is at our facility in Newport, OR. Parking
is available for our employees at this facility.
This part time position pays $13.50/hr.
Aside from religious
observations, must be able to work one the following shifts: Shift(s):
Monday 7:00am -5:30 pm
Tuesday 8:00am - 5:30 pm
Wednesday 8:00am - 5:00 pm
Take incoming calls- reservations, rate quotes, general
questions and answers, provide information and resolution for
customers, other branches, insurance companies, dealerships, repair
shops and other vendors
Manage outgoing calls for callback management, A/Rs and
miscellaneous calls as assigned
Provide a high level of customer service by assisting
customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns
Understand and communicate rental terms and conditions,
vehicle features and other services
Sell optional protection products, upgrades, fuel options and
other additional equipment
Responsible for notifying Management of any known vehicle
problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating
washing equipment when needed
Perform miscellaneous and backup duties job-related duties as
assigned
Equal Opportunity Employer/Disability/Veterans
Must be at least 18 years old
High school diploma or GED equivalent required
Some college preferred
Must have at least 1 year prior customer service retail or
administrative support experience
Must have a valid drivers license with no more than 2 moving
violations and/or at-fault accidents on driving record in the past 3
years
No drug or alcohol related conviction on driving record in the
past 5 years
Must be authorized to work in the United States and not require
work authorization sponsorship by our company for this position now or
in the future.
To apply for this position, please CLICK
HERE
