EXPERIENCED HOTEL FRONT DESK AGENT WANTED (Seaside)

EXPERIENCED HOTEL FRONT DESK AGENT WANTED (Seaside)

19 Feb 2024
Oregon, Oregon coast 00000 Oregon coast USA

EXPERIENCED HOTEL FRONT DESK AGENT WANTED (Seaside)

Vacancy expired!

How to Apply

Apply in person, or send a resume via email.

Summary: Responsible for greeting guests, taking reservations, providing guest service and settling guest accounts upon completion of their stay.

Essential Duties And Responsibilities:

*Greets, checks in, and assigns rooms to guests

*Promptly and effectively deals with guest requests and complaints

*Answers phone calls and routes appropriately, takes accurate messages, makes reservations and uses upselling techniques

*Handles confidential information with high integrity

*Maintains accurate cash, accounting, and reservation records

*Responsible for all cash and credit card transactions so that drawers balance at the end of each shift

*Answers guest inquiries about area attractions, hotel services, directions or reservations

*Records pertinent guest information and issues in log book for opening managers review

*Keeps communal areas and lobby clean

*Follows company policies and procedures

Qualifications Education/Experience:

*High School Diploma or GED equivalent.

*Minimum of three months hotel guest service experience or equivalent training and experience.

Skills:

*Interpersonal skills

*Guest service

*Innate sense of urgency

*Adaptability

*Detail oriented

*Proficient communication

*Ability to multi-task

*Advanced experience with personal computers and related software applications

*Ability to read, write, and speak the English language

*Working Conditions

*Will be required to weekends, and holidays.

*Will be required to work in a fast-paced environment.

The major responsibility of this position is to provide guest service and maintain the hotel reservation system. This person must understand the practices, techniques and technologies required in the work they are performing or monitoring. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job include close vision to that of a computer and the ability to adjust or focus. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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