The City of Depoe Bay is seeking a Utility Billing Specialist to support the administration of the City offices. This position works in a tiny but dynamic environment with a wide variety of duties necessary to provide excellent customer service and information to residents and the public. Depoe Bay (City) is a small, rural municipality located in Lincoln County, Oregon, along Highway 101 and the ocean on the central Oregon coast. It offers residents and tourists a peaceful town, beautiful views, resident whales, an active recreational fishing and whale watching harbor, and a good sense of community.
General Description:
Part of a front-line customer service team performing a variety of administrative and accounting support functions of a routine to detailed complexity, including but not limited to: accounts receivables, collections, data entry, sorting mail, processing City forms and permits, and responding to customer questions via phone, in-person, or computer. Provides administrative support to City staff and assists in the administration of standard operating policies and procedures. Work involves considerable contact with the public.
Essential Duties:
Involves high customer contact at front desk and answering phones. Customer contact may include working with and resolving walk-in utility, permitting, and/or general customer inquiries as well as over the phone inquiries.
Retrieve, open, date-stamp and route all incoming daily mail and packages; copying and filing, as directed. Post outgoing mail, track, and balance postage accounts.
Serves as cashier, including receipting of utility payments and various other payments, and posting monies to appropriate accounts; receive and handle volumes of money.
Prepare bi-monthly water and sewer utility billing; coordinate with meter readers to ensure timeliness and correctness of billings; maintain utility billing database and customer files; provide customer service; promptly respond to customer inquiries and prepare correspondence; prepare delinquent account notices and account collections.
Perform data entry, maintain databases, maintain logs, and generate reports.
Qualifications and Requirements:
At least two (2) years of experience in accounting or bookkeeping, preferably governmental fund accounting, and at least one (1) year of experience in routine clerical work including experience as a receptionist in answering telephones and helping the public, and a high level of proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), OR any equivalent combination of education, experience, and training which provides the necessary knowledge, skills, and abilities to perform the duties of the position.
Strong knowledge of computers and electronic data processing and related software at basic to intermediate levels as well as modern office practices and procedures including business English, spelling, composition, and arithmetic.
Detail-oriented; ability to perform cashier duties accurately; effectively meet and deal with the public; communicate effectively verbally and in writing; and handle stressful situations
Compensation and Benefits:
The salary range for this non-exempt position is $47,270 to $66,513 annually, depending on the experience and qualifications of the successful candidate.
100% City-paid medical, dental, and vision coverage for eligible employees and eligible dependents.
Participation in the Oregon Public Employees Retirement System (PERS), with an employee contribution of 6%.
Paid vacation and sick leave after probation period.
Thirteen (13) paid holidays per year.
To Apply:
To apply visit https://www.cityofdepoebay.org/administration/job-opening/utility-billing-specialistoffice-assistant. Submit completed application, cover letter of intent, and resume for consideration to:
CITY OF DEPOE BAY RECRUITMENT
P.O. Box 8, Depoe Bay, OR 97341
570 SE Shell Avenue, Depoe Bay
or email: admin@cityofdepoebay.org
Applications will be accepted until the position is filled. First review in two (2) weeks.
Background Investigation:
While not part of the initial applicant screening, the finalist for this position may be required to pass a criminal history background check as part of a contingent offer of employment. Conviction of a crime may not necessarily disqualify an individual from employment.
The City of Depoe Bay is an Equal Employment Opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.
Resumes are NOT accepted in lieu of an application.
