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House of Vintage is currently hiring for the position of General Manager at our Portland, OR location. We are one of the largest vintage collectives on the West Coast with over 13,000 square feet shared among over 60 dealers specializing in vintage clothing, accessories and more. We are offering a fun and face paced retail environment for a dependable and cheerful person who loves to meet challenges, values the hard work of their staff and provides strong customer service.
JOB OUTLINE
Customer service, sales, and cashiering duties
Staff selection, orientation, training, scheduling
Staff motivation and performance appraisal
Monitor store operations, assign tasks, follow up on results
Enforce all store policies and procedures
Understand budget, maintain staffing levels and spending limits, perform banking duties
Oversee and work with assistant manager to coordinate tasks
Maintain store appearance and maintain stock of products as needed
Create a positive atmosphere for both customers and staff
Foster relationships that create return customers
Oversee customer issues and loss prevention
Communicate with dealers and oversee dealer issues
Ensure all safety and legal requirements are being complied with
Note: The job outline is intended as a guideline only and is not limited in any way to just these duties.
REQUIRED SKILLS & ABILITIES
Must possess strong leadership skills, a positive mindset and even temperament
Exemplary & proven problem-solving skills, including being able to rectify unexpected customer issues and emergencies
Excellent customer service skills that result in customer retention
Proven record in creating strong teams and facilitating a pleasant & efficient work environment
Ability to professionally resolve staff issues, dealer issues and complaints
Advanced reading, writing, math and communication skills
Strong organizational skills
Strong multi-tasking ability
Knowledge of fashion and resale is helpful
MINIMUM REQUIREMENTS
This job operates in on open, uninsulated warehouse retail environment. It is very active and requires the ability to walk, bend, kneel, stand, crouch, crawl, climb, remain active for 8 hours daily
Must be able to work some weekends and holidays
Minimum 3 years customer service experience
Minimum 3 years management experience, preferably retail
Previous budget management and scheduling experience
General Manager will be working four to five days a week with every other weekend off. Roughly 144 hours per month. Starting pay is $20 per hour with one week paid vacation and one week paid sick leave/PTO. We currently do not offer health care. $1000 signing bonus after one year! Please reply to this ad with resume, cover letter and references. We look forward to hearing from you!
