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POSITION: Account Representative
CLASSIFICATION, EMPLOYMENT TYPE & POSITION INFORMATION: Hourly, Non-exempt, Full Time, Monday-Friday: 9:00 am to 6:00 pm. United Finance Co. is an Equal Opportunity Employer.
SUMMARY: An account representative serves as the primary resource for assisting current customers and offers solutions for their borrowing needs. The account representative greets and assists customers as they come into the branch, handles monetary transactions, answers the telephone, solicits loan applications, and processes customer files and paperwork.
QUALIFICATION AND SKILL REQUIREMENTS:
An outgoing positive personality and competitive nature
Strong interpersonal and communication skills and an ability to work cooperatively with others
Integrity and strong work ethic
Strong math, organizational and cash handling skills
Requires being exact or highly accurate
Maintain a Monday-Friday, 9:00 am - 6:00 pm work schedule
High School diploma or GED
Pass employment credit, criminal background checks and drug screening standards
ESSENTIAL JOB FUNCTIONS:
Maintain regular and punctual attendance. Position requires job duties be performed at employers worksite, telecommuting is not feasible.
Promptly greet customers and business partners, both in office and on telephone in a friendly and professional manner. Provide and document customer service, account resolutions and interactions in CIM. Resolve customer and business partner inquiries and concerns or direct customer and business partners to the appropriate team member.
Accurately process customer payment to customer’s accounts. Maintain and secure cash drawer and accounting activities, i.e. balancing and preparing deposits daily. Insure that the cash drawer consistently balances.
Actively solicit for potential lending opportunities.
Receive and process credit applications in a thorough and expedient manner.
Perform clerical and account maintenance including: processing of customer files (new & paid), title transfers, filing, insurance request follow up.
Process account collection tasks, including collection calls, small claims and garnishment processing, bankruptcy posting, and repossession paperwork and posting.
Comply with all company policies and procedures.
Process monthly branch invoices.
ADDITIONAL RESPONSIBILITIES:
Assist in maintaining the office in a neat and professional manner.
Monitor the office inventory and requisition additional supplies as needed.
Other duties and responsibilities as assigned.
WORK CONTEXT: Requires sitting, use of hands to handle and control objects, repetitive movement. Requires contact with others, face to face and by telephone. Requires recurrent use of computers and other office equipment. Sometimes requires dealing with unpleasant, angry or discourteous people, includes conflict situations.
Signing Bonus
