Clark Regional Wastewater District seeks Customer Account Specialists to join the Customer Accounts Team. The Account Specialist is a customer-focused professional who provides excellent customer service and account management for District ratepayers. These are full-time positions as an Assistant Account Specialist or Account Specialist, depending on qualifications and experience. Exciting opportunity for an aspiring and experienced customer service professional at a local, growing utility that strategically invests in its employees.
The ideal candidate possesses the following competencies along with a desire to work in and serve their community:
Professional – Apply comprehensive knowledge of the principles and practices of customer service and utility billing
Communication – Clearly and concisely express yourself and effectively convey information, both orally and in writing
Collaborative – Develop and maintain professional relationships and work effectively with internal and external stakeholders from diverse backgrounds and with diverse interests
Critical & Analytical Thinking – Use logical thought processes to analyze information and draw evidence-based conclusions
Detail Oriented – maintain sustained attention to detail
Primary Responsibilities (Depending on Placement):
Provide professional service and support to customers and stakeholders
Answer, research, respond to and resolve customer inquiries
Daily receipting and batching of customer payments
Utility billing, account collections, and side sewer permitting
Residential rate program enrollment and verification
Maintain accurate and organized customer account data and records
Reconcile various accounts receivables sub ledgers to the general ledger
Mange the District phone system, answering service and central customer service email
Salary range:
Assistant Account Specialist - $4,205 to 5,497 per month
Account Specialist - $4,905 to $6,412 per month
Starting salary range (DOQ):
Assistant Account Specialist - $4,205 to $4,808 per month
Account Specialist - $4,905 to $5,608 per month
Comprehensive benefits include, but are not limited to:
PERS retirement
Paid family medical, dental and vision
Paid vacation, sick leave and holidays
Long-term disability insurance
For more information, visit: https://www.crwwd.com/jobs.html .
Clark Regional Wastewater District is a professional, growing utility in Vancouver, WA and is accredited by the American Public Works Association. Equal Opportunity Employer. Positions remain open until filled.
Keywords: finance / government / public sector / utility / customer / service / receivable / payable / ledger / office / account / accountant / AR / AP / billing / phone / Springbrook
