Customer Service Assistant (7178)-Holland Residential

Customer Service Assistant (7178)-Holland Residential

08 Apr 2024
Oregon, Portland 00000 Portland USA

Customer Service Assistant (7178)-Holland Residential

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The

Company

Holland Partner Group was launched

in the spring of 2001 with a vision to create and manage new apartment communities

in some of the West Coast's most desired locations while improving resident's

quality of life and the developments ties to the community. Holland

Residential, a branch of Holland Partner Group, operates under the highest

level of dedication, through our Core Values. These values include Great

People, Great Business, Deliver Exceptional Customer Experience, and Have Fun!

The

Culture

Here is what our Associates have to say about working for Holland:

“We have a creative work environment that provides the best service to our residents.”

- Daniel M..

“Every day presents a new challenge. On my own I wouldn’t know how to overcome some of these obstacles, but the team always finds a way to handle even the toughest of situations.”

- Nick P.

The

Opportunity

Holland Partner Group is currently seeking a Customer Service Assistant for our apartment community, Kado NW! Holland Team consists of associates that demonstrate strong leadership, communication, team-building, and decision-making skills. This is an excellent opportunity to apply your

talent, vision, drive, and experience to our team as Holland continues to grow along the Western US.

The

Responsibilities

The Customer Service Assistant will be responsible for:

• Prepare, compile, and maintain lease/resident files for move-ins.

• Provide general administrative and clerical support to the property team.

• Conduct unit walks and prepare keys and welcome gifts for each move in.

• Act as a liaison for residents and management, ensuring excellent communication, and maintaining documentation of all interactions and follow-up regarding resident concerns.

• Maintain accurate knowledge of all information regarding the lease document, community, amenities, condition of all vacant units, models and common areas.

• Collect security deposits, rents and all other funds associated with leasing and document each transaction properly in the community’s management software system.

• Maintain communication with the Sales and Maintenance Teams regarding the status of units, work orders, etc.

• Promote positive online reviews to support reputation management goals.

• Maintain confidentiality of sensitive documents and information.

• Regularly inspect the customer journey path (including online advertising) to ensure information accuracy and property cleanliness.

• Participate in Market Surveys, Quarterly Competitive Market Assessments and Outreach Marketing activities to support the success of the property.

• Organize, attend and monitor various community recreational and social activities.

• Prepare and distribute correspondence as needed.

• Maintain a positive relationship with all Sales and Maintenance staff to ensure excellent inside customer service, teamwork, and accountability.

• Represent the community and Holland Partner Group in a professional manner at all times.

• Conform to company apparel standards and set a positive example for all Associates.

• Perform all other duties as directed and assist the overall team effort in any way possible.

.

The

Perks

Holland Residential offers a

generous benefits package which includes medical, dental, vision, 401(k), group life, supplemental life, competitive salaries and an excellent working environment. This is an amazing opportunity for growth based on mutual strengths. EEOC, pre employment drug and background screening required.

The

Next Step

For more

information, visit our website at HollandResidential.com

To apply just complete our online

application at Holland

Customer Service Assistant

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