Customer Success Advocate - Voice Support

Customer Success Advocate - Voice Support

02 Jun 2024
Oregon, Portland 00000 Portland USA

Customer Success Advocate - Voice Support

Vacancy expired!

Job Description

Cash App knows that great customer support is provided by both people and products. We are seeking a highly motivated and resourceful individual who is dedicated to providing world-class support by exceeding expectations through each interaction with Cash Appcustomers. They will use their proximity to customers to identify issues that will continually improve the customer experience. The ideal candidate is a fiercely loyal advocate for our customers, a creative problem-solver, and a collaborative team member. This person is energized by working with people, while still being a strong independent worker.

You will:

  • Effectively solve customer inquiries via phone
  • Hold a high bar for Support when owning customer interactions
  • Identify, document and follow up with engineers on product bugs and features
  • Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products
  • Recognize errors and draft improvements to content in the external Support Center and internal documentation
  • Collaborate with members of other teams to root out answers and be a resource to teammates

This role has a tentative start date of July 13th, 2020. This tentative start date may change.

Schedule:Monday - Friday 8am - 5pm PST.

Compensation:$24.18/hr.

Qualifications

You have:

  • Genuine curiosity about people and business, while possessing the ability to inspire passion in others
  • Experience in direct customer or client-facing roles
  • Interest in implementing feedback and dedicated to the improvement of your skills and work
  • Strong organizational, analytical, written and verbal communication skills
  • Superb attention to detail
  • The ability to quickly adapt to new situations and think on your feet
  • Excellent time-management skills
  • A desire to help people and improve the customer experience
  • A passion for Square and customers engaging with Square products
  • The ability to multi-task by navigating systems applications while driving resolutions with customers via phone support

Additional Information

Cash App treats all employees and job applicants equally. Every decision is based on merit, qualifications, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with each office’s corresponding state and city guidelines.

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Job Details

  • ID
    JC4044964
  • State
  • City
  • Job type
    Full-time
  • Salary
    N/A
  • Hiring Company
    Square
  • Date
    2020-06-01
  • Deadline
    2020-07-31
  • Category

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