About the Role: The IT Specialist will have the opportunity to make a huge impact in all areas of the client’s organization by providing superb infrastructure and operational support. The candidate will gain high visibility to multiple functions, projects, and teams within the client’s quickly growing company, and provide IT support to their growing team of around 200 on-site employees in Seattle. The IT Specialist will be the first point of contact for computer-related needs within the organization, including basic installs, diagnoses, repairs, maintenance, and upgrades on desktops, laptops, mobile devices, printers, and telephony equipment. The IT Specialist will also troubleshoot problem areas and provide end-user assistance where required, in addition to owning facilities related projects that support the client’s office and equipment needs.
Day in the Life:
Perform onsite analysis, diagnosis, and resolution.
Respond to incoming Helpdesk requests, emails, instant messages (Slack), and alerts regarding employee problems.
Administer and resolve issues with associated end-user workstations including client-side patching activities.
Assist with facilities and inventory-related projects including equipment tracking and ordering.
Perform basic computer administration tasks including Group Policy creation and management, MDM administration, and automated software deployment.
Manage/administer business apps like Okta, G Suite, Zoom, Slack, AWS, Jira, GitHub, PagerDuty, Wiki
Clearly communicate technical information, both verbal and written, to a wide range of end-users.
Provide excellent support for internal customers and liaise with vendors when escalating issues as necessary.
Recommend procedure modifications or improvements.
Experience with a general scripting language (Python, PowerShell, Bash, etc.).
Experience evaluating, selecting, and deploying new tools on a company-wide basis.
Experience deploying and managing A/V systems including Zoom/G Meet software and Logitech hardware including VoIP solutions
Flexibility – the environment is constantly changing and successful IT Specialist should be comfortable with some amount of ambiguity.
A strong sense of ownership and a "do what it takes" attitude.
Strong investigative skills in a fast-paced, high-growth environment.
Display patience and professionalism
Remain informed about the events, trends, and developments which affect the role, business area(s), and the financial services industry.
Excellent verbal and written communications skills
Ability to be in front of internal stakeholders in a professional manner