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The Cash Customer Operations Short-Term Planning Scheduler (STPS) role is focused on schedule development and management that will effectively align with staffing requirements given by short term forecasting and deliver staffing levels that consistently achieve service level and response projections.  Partnering with the Real-Time Management team, the Short and Long term forecasting teams, Operations team leads, and Workforce Management leads.  The STPS Analyst will enable Cash Customer Operations visibility into projected staffing and service level expectations within the short term planning cycle.  This role will have ownership of shift bidding process, schedule administration, shrinkage planning, the Short-Term Planning Sync strategy session for assigned business segments as well as the creation of the short-term staffing over-under.  You will:Deliver Weekly Staffing plans to the assigned business segment via weekly meetings that detail the previously actual staffed vs projected staffing Partner with short-Term Forecasting team to align staffing requirements with schedulesPublish Schedules weekly within the 6 week planning periodAdminister Advocate (agent) shift bid, Holiday and Time off planning for identified lines of businessMaintain Advocate schedule data in Workforce Management SoftwareAnalyze schedule gaps, and optimizing staffing resources, scheduling offline activities maintaining service level targetsSchedule, reschedule, and optimize  team meetings, one on ones, training, and various other non-recurring or ad hoc activities.Manage non-productive time request process, ensuring activities are planned with minimal  impact to service level/advocate response timeCreate Weekly and Monthly schedule efficiency reporting, measuring scheduled occupancy and Schedule qualityCreation of the Weekly Staffing over-under, providing PTO, OT, VTO recommendations to maintain schedule efficiency Partner with Learning & Development team to deliver Workforce Management policy and process training to new hire onboarding classesIdentify areas of opportunity and concern to the broader operations and leadership team, implementing process improvement and targeted programs to address problem areas immediately
