Customer Service Representative

Customer Service Representative

17 Sep 2024
Oregon, Portland, 97201 Portland USA

Customer Service Representative

Vacancy expired!

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WE MUST HAVE A COMPLETED APPLICATION SUBMITTED BEFORE WE CAN CONSIDER YOU FOR THIS OR ANY OTHER POSITION.https://signature-graphics.applicantharbor.com

Summary:

Signature Graphics is a locally-owned, full-service heatset and coldset commercial printer with direct mail advertising and graphic design businesses located in NE Portland, Oregon and Spokane, WA with approximately 170 employees. Since opening in 1984, Signature Graphics has become one of the largest printers in the Pacific Northwest, and we are currently looking for a Customer Service Representative to help with maintaining Customer Accounts with excellent Customer Relations.

POSITION PURPOSE

The Customer Service Representative supports production by acting as a liaison between production and customers using extensive customer contact and interaction, translating customer job specifications into production department instructions, invoicing accounts, and gathering specifications for bids.

PRINCIPAL ACCOUNTABILITIES

Supports production by acting as a liaison between production customers

Contacts and interacts with customers on a daily and extensive basis

Translates customer job specifications into production department instructions

Invoices accounts

Gathers specifications for job bids

Manages key accounts

Enters orders and follows up with both internal and external customers

Defines production job specifications from Prepress through Shipping

Analyze data, production coordination, and account reconciliation

Shift: Day shift, with some overtime needed to support customers and unanticipated events.

Basic Qualifications

A minimum of 2 years combined education or experience working in printing/graphic arts industry is required;

Proficiency in Microsoft Office applications such as Word, Excel, and Outlook are required;

An understanding of the printing production processes from design through delivery is highly desired;

Familiarity with printing MIS (such as Monarch, Prograph, Hagen, Logic, and Pace) is a plus;

Able to read, speak and hear clearly;

Most work is performed in a temperature-controlled, office environment, with occasional walks through the production plant, which can be noisy;

Able to speak, read and write effectively in English;

Able to present information, ask questions, and respond to questions from supervisors and coworkers.

Compensation: Non-exempt (hourly) wage

Benefits: Medical, dental and vision insurance, flexible spending account (FSA), paid time off (PTO), 401(k) plan

WE MUST HAVE A COMPLETED APPLICATION SUBMITTED BEFORE WE CAN CONSIDER YOU FOR THIS OR ANY OTHER POSITION.

To be considered for this position, please visit the following web address to complete an application:https://signature-graphics.applicantharbor.com

All resumes and applications will be held in the strictest of confidence. Applications will not be reviewed if not complete. PLEASE, NO PHONE CALLS.

For more information about our companies, please visit the following websites:

www.signature-graphics.com

www.mailboxmerchants.com

www.kobaltdg.com

Please email us if you have any questions: jobs@signature-graphics.com

Employment Policies: Signature Graphics, Mailbox Merchants and Kobalt Design Group are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status of protected veteran, among other things or status as a qualified individual with a disability. Signature Graphics, Kobalt Design and Mailbox Merchants participate in E-Verify. EEO/AA/M/F/Veteran/Disabled

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Job Details

  • ID
    JC19823251
  • State
  • City
  • Job type
    Full-time
  • Salary
    Competitive Hourly Wage
  • Hiring Company
    Oregon
  • Date
    2021-09-17
  • Deadline
    2021-11-16
  • Category

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