Vacancy expired!
Operations Specialist, Partner Services (12-Month Contract Position, Fully Remote)
To APPLY, use this link: https://jobs.jobvite.com/nwea/job/o4kfgfwD?jvst=CareerSite&jvsd=nwea&jvsc=Email
Position Summary…
This is a fully remote/work-from-home contract position in which a dedicated, quiet space and secure home internet is required; hardware equipment will be provided by NWEA.
Set hourly pay rate of $18.77 per hour
Start time to be determined, dependent on business need, ranging from 5am PST - 8am PST. Qualified applicants from all time zones are encouraged to apply.
This is a contract position with an end date of 08/15/2022. Contract extension will be dependent on business need, budgets, and contractor performance
The Partner Services Operations Specialist position is responsible for providing operational support for the Partner Services team. The Partner Services Operations Specialist will focus on managing bodies of work through various Partner Services processes and procedures. These processes include, but are not limited to scheduling of professional services, processing data files, and materials ordering/reconciling. The Partner Services Operations Specialist will be motivated by continuous improvement activities aimed at improving internal and external stakeholder quality of life.
Responsibilities…
Exhibit ownership and accountability for the successful execution of internal business processes that support the daily operations of the Partner Services team
Provide support for business systems that enable the work of the Partner Services team. These systems include:
Salesforce (CRM)
Cvent
SharePoint (Intranet)
RingCentral Meetings (Conference Software)
Workshop and event scheduling
Create and update process documentation for all internal business processes for specific assigned duties and areas of responsibility; maintain process documentation in central document repository so that it is accessible by all Partner Services Operations team members
Work cross-functionally and cross-departmentally to ensure sufficient coverage for all daily business functions of the Partner Services team
Regularly review existing processes and procedures and implement or provide recommendations for improvement increasing efficiency and quality of life for stakeholders
Maintain facilitator contact and qualification records in Salesforce
Communicate clearly and effectively with both internal and external partners
Skills and Abilities…
Exceptional organizational skills and the ability to work with several projects simultaneously
Ability to assess the effectiveness of processes and procedures and implement or recommend improvements
Ability to identify barriers to progress and propose solutions
Strong communication skills and ability to represent NWEA in a positive and professional manner
Ability to read and provide insight using quantitative and qualitative data
Ability to manage and track multiple sources of information
Ability to learn and use proprietary software
Strong understanding of CRMs for workflow processing
Strong ability to analyze issues and solve problems
Competencies…
Situational adaptability: adapt approach and demeanor in real time to match the shifting demands of different situations.
Customer focus: build strong customer relationships and deliver customer-centric solutions.
Communicate effectively: develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Action oriented: take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Manage complexity: make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Demonstrate self-awareness: use a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
Collaborate: build partnerships and work collaboratively with others to meet shared objectives.
Drive results: consistently achieve results, even under tough circumstances.
Instill trust: gain the confidence and trust of others through honesty, integrity, and authenticity.
Interpersonal savvy: relate openly and comfortably with diverse groups of people.
Plan and align: plan and prioritize work to meet commitments aligned with organizational goals.
Education and Experience…
Bachelor’s degree preferred; or an equivalent combination of education and experience will be considered in lieu of a degree
Minimum two years operational experience required with strong adherence to policy, procedures, and processes
Experience with documentation creation and document management preferred
About Us…
NWEA® is a research-based, not-for-profit organization that supports students and educators worldwide by creating assessment solutions that precisely measure growth and proficiency—and provide timely data to help tailor instruction. For more than 40 years, NWEA has developed innovative pre-K–12 assessments, including our flagship interim assessment, MAP® Growth™; our progress monitoring and skills mastery tool, MAP® Skills™; and our reading fluency and comprehension assessment, MAP® Reading Fluency™. Educators trust our professional learning offerings to accelerate student learning and our research to support assessment validity and data interpretation. More than 11 million students in 146 countries use our solutions to support their learning and growth each year.
NWEA strives to make diversity, equity, inclusion, and accessibility (DEIA) practices the center of our work. Our organization’s mission, Partnering to Help All Kids Learn, is the foundation for our DEIA commitment as we work to reflect, value, and support the educators, students, colleagues, and communities we serve. We seek to empower and engage all stakeholders in the research, services, solutions, and products we provide, our organizational culture, and the partnerships we establish with schools, districts, states, and countries.
NWEA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please visit our website. If you’d like more information on your EEO rights under the law, please visit the EEOC website
