IT System Engineer (PORTLAND)

IT System Engineer (PORTLAND)

14 Jun 2024
Oregon, Portland 00000 Portland USA

IT System Engineer (PORTLAND)

Vacancy expired!

We need a person!

More specifically, we need an IT System Engineer!

Founded in 1997, Portland Internetworks offers Internet Access, Managed IT Services, Telecommunications Services and Consulting for the Portland Metro area and beyond”basically, we help businesses stay connected in every possible sense.

Even though most of our customers are based here in the upper left of the continental US, we support client HQs and branch offices across the countryeven a few countries beyond the ponds. And guess what? Its your lucky day: were looking for an IT System Engineer for our team. Yes, this is seven times better than getting a pony for your birthday!

So, what does an IT System Engineer do?

Youll be responsible for remote and onsite service and support needs for our business customers. This relates to all technology, including workstations, servers, printers, networks, and vendor specific hardware and software. Youll be in charge of accurately documenting the performed work in a timely manner. Mostly, you get to design, deploy and support all the cool technology that the other kids only dream about!

Do you have what it takes?

Mainly, you need stellar IT skills, the capability to blaze through service issues in the field like a hot knife through a delicious glazed doughnut, and a personality that people love to be around. Our growing team of techs responds to both managed services and hourly service tickets, so youll need strong interpersonal and technical communication skills, attention to detail, and an awesome attitude. We need you to be open to ideas and add your own brainy contributions to the team; we offer a fun, engaging, supportive environment in which your enthusiasm can thrive.

Does this sound just like you so far? Okay, good. Read on.

Primary duties:

IT support and advice relating to technical issues involving both Microsofts core business applications and Mac environments, as well as virtual infrastructures built on Citrix, Microsoft, and VMware

Support and deployment services for server-related technologies: Windows Server 2008-2012, VMware Virtualization plus complex server troubleshooting

Implement and support disaster recovery solutions

Remote access solution implementation and support: Remote Desktop Services, Citrix, VPN

System documentation to include Customer IT Reviews and Recommendations

Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Travel to customer sites to perform work (you must provide your own vehicle)

Maintain familiarity with industry best practices and emerging technologies and trends

Work with our Service Coordinator to maintain efficient schedules and time utilization

Work with our Customer Ambassador and Service Manager to consistently serve beyond customer expectations

Document work and track time thoroughly and accurately

Communicate effectively within the Service, Sales, and Administration Teams

Be an organized self-starter who shows up every day, on time, and ready to succeed

Actively participate and contribute to team and company meetings

Required qualifications:

Two- or four-year degree showing your grit in finishing something big that you started

At least two to five years of IT awesomeness that includes complex client-side computer support and a big bowl of server-side maintenance, and administration

Strong and demonstrable verbal and written communication skills

Superior and demonstrable attention to detail

Ability to follow directions and policies precisely

Superior knowledge and/or experience in the following technologies:

o Microsoft Desktop Operating Systems

o Microsoft Server Operating Systems

o Microsoft Office Applications

o Fundamental TCP/IP networking knowledge including DNS, DHCP, routing, etc.

o Smartphones/Mobile Devices “ Especially iPhone/iPad or Android

We require the IT System Engineer to hold a Microsoft Certified Solutions Associate (MCSA) Server certification no later than six months from date of employment. We offer a signing bonus if this certification is held as of the date of hire. Recent similar Microsoft certifications (e.g. MCITP, MCTS) may be accepted as suitable substitutes.

Demonstrated success presenting your recommended technical solutions to clients or superiors demonstrating the ability to design a subsystem, system, or infrastructure to achieve significant business or organization objectives.

And well love you all the more with:

4-year College/University degree in Computer Science, Information Technologies, or Related Technology Fields

Experience and/or certifications in the following technologies:

o Microsoft Active Directory

o Microsoft Exchange

o Microsoft Terminal Services/Remote Desktop Services

o Microsoft Sharepoint

o VMware with VCP certification

o Citrix with CCA certification

o Apple OS X workstation and server software

o PSA and/or RMM tools such as ConnectWise, TigerPaw, Autotask, Kaseya, and/or LabTech

o Certifications: MCSE, CCNA

Experience with Office 365 administration and/or migration projects

About the work environment¦

All our team members are based at our inner Northeast Portland office, which has an open, collaborative vibe. Every technical team member gets fresh, high-quality tools thatll stand up to the work you need to perform. (So, dont worry, you wont get stuck with a computer built the year you graduated high school.) Youll get a smartphone, notebook computer, and other resources youll need to do an amazing job.

Sometimes, youll have to be a good sport about things like carrying heavy items, crawling under office furniture, negotiate step ladders, etc. to do your job. We try to keep average hours to forty per week, but sometimes we must respond to client emergencies or perform work outside our usual hours. Youll be part of an on-call

rotation and may have to work the occasional weekend, evening, or overtime hours.

If youre looking for a fast tempo career where you can constantly learn more and contribute to a team, this is it.

Sometimes, it is all fun and games.

Our employees have good things to say about working here. We plan a variety of company activities like Portland Winterhawks games and monthly off-campus activities like par-3 golf, bocce ball, bowling, and field trips to our customers cool businesses. We play what you could call a lot of Ping Pong. We also have a great annual holiday celebration and a summer camping trip where hilarity achieves legendary status. We have employee-led Lunch and Learns on a range of topics, from juggling to gardening to kombucha brewing. And most importantly, we pride ourselves as a company with excellent camaraderie. Check out the culture section of our website and our Facebook page for a look at our shenanigans.

What compensation can you expect?

This is a full-time position. Portland Internetworks offers a full compensation package including health and retirement benefits. You can expect:

Competitive compensation plus potential for incentives-based upsides

Flexible vacation, sick, and holiday benefits

Rich and flexible medical/dental benefits including Health Savings Plan or PPO options

401(k) tax-deferred savings plan with employer matching and discretionary profit sharing

Certification/Continuing Education benefits

Internet/hosting/colocation benefits

Computer and Network Hardware and Software purchase discounts

If you did a happy dance or got joyful goosebumps, its time to apply!

Send your resume to 89A8A88F1D@jobs.workablemail.com. Your cover letter must include:

A reference to the position of IT System Engineer

A paragraph describing why you are especially well suited for this position What to expect from our hiring process:

Criminal background check”we gotta do it. Peaceful protests from your hippie days are totally cool; serious offenses are probably not cool; overthrowing the dictator of a developing nation, probably cool.

Well need your driving history”if you have a history of dangerous driving, we may not be able to hire you. (Many of our jobs involve driving to customer sites.)

Your interview will also include tests of your technical knowledge and attention to detail.

Thanks for your interest in working at Portland Internetworks.

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