Vacancy expired!
We need a person!
More specifically, we need a Service Desk Technician!
Founded in 1997, Portland Internetworks offers Internet Access, Managed IT Services, Telecommunications Services and Consulting for the Portland Metro area and beyondbasically, we help businesses stay connected in every possible sense.
Even though most of our customers are based here in the upper left of the continental US, we support client HQs and branch offices across the countryeven a few countries beyond the ponds. And guess what? It's your lucky day: we're looking for a new member for our team. Yes, this is seven times better than getting a pony for your birthday!
So, what does a Service Desk Technician do?
You'll be responsible for remote and onsite service and support needs for our business customers. This relates to all technology, including workstations, servers, printers, networks, and vendor specific hardware and software. You'll accurately document the performed work in a timely manner. Mostly, you get to support all the cool technology that the other kids only dream about!
You'll need stellar entry-level IT skills, the capability to blaze through service issues in the field like a hot knife through a delicious glazed doughnut, and a personality that people love to be around. Our growing team of techs responds to both managed services and hourly service tickets, so you'll need good interpersonal and technical communication skills, attention to detail, and an awesome attitude. We need you to be open to ideas and add your own brainy contributions to the team; we offer a fun, engaging, supportive environment in which your enthusiasm can thrive.
Does this sound just like you so far? Okay, good. Read on.
Primary duties:
Act as the first line of defense when problems arise for our customers. Greeting them on the phone, by email, chat support, or in person at our Southeast Portland office.
Troubleshoot and repair desktop hardware and software.
Provide on-site assistance to Engineers deploying desktops, servers, routers, switches, and much more.
Document customer requests and gather information to be delivered to Engineers.
Travel to customer sites to perform work (you will need your own vehicle)
Work with our Service Coordinator to maintain efficient schedules and time utilization
Work with our Customer Account Managers and Service Manager to consistently serve beyond customer expectations
Document work and track time thoroughly and accurately
Communicate effectively within the Service, Sales, and Administration Team
Be an organized self-starter who shows up every single day, on time, and ready to succeed
Actively participate and contribute to team and company meetings
Required qualifications:
Two- or four-year degree showing your grit in finishing something big that you started
Strong and demonstrable verbal and written communication skills
Extraordinary and demonstrable attention to detail
Ability to follow directions and policies precisely
Superior knowledge and/or experience in the following technologies:
Microsoft Desktop Operating Systems
Microsoft Office Applications
Smartphones/Mobile Devices Especially iPhone/iPad or Android
We require the Service Desk Technician to hold a CompTIA A+ certification no later than six months from the date of employment. We offer a signing bonus if this certification is held as of the date of hire. Recent similar CompTIA/Cisco/Microsoft certifications (e.g. Network+, MTA, CCENT) may be accepted as suitable substitutes.
And we'll love you all the more with:
4-year College/University degree in Computer Science, Information Technologies, or Related Technology Fields
Experience and/or certifications in the following technologies:
Microsoft Active Directory
Microsoft Exchange
Microsoft Terminal Services/Remote Desktop Services
Apple OS X
Any flavor of Linux
About the work environment. . .
All our team members are based at our inner Northeast Portland office, which has an open, collaborative vibe. Every technical team member gets fresh, high-quality tools that will assist you in doing a great job. So, don't worry, you won't get stuck with a computer built the year you graduated high school.
Our employees have good things to say about working here. We plan a variety of company activities like Portland Winterhawks games and monthly "off-campus" activities like par-3 golf, bocce ball, bowling, and field trips to our customers' cool businesses. We play what you could call a lot of Ping-pong. We also have a great annual holiday celebration and a summer camping trip where hilarity achieves legendary status. We have employee-led Lunch and Learns on a range of topics, from juggling to gardening to kombucha brewing. And most importantly, we pride ourselves as a company with excellent camaraderie.
What compensation can you expect?
This is a full-time position, but we can discuss part-time options as well. Portland Internetworks offers a full compensation package for full-time employees including health and retirement benefits. The pay range is $15-18 an hour, depending on experience.
You can expect:
Competitive compensation plus the potential for incentives-based upsides
Flexible vacation, sick, and holiday benefits
Rich and flexible medical/dental benefits including Health Savings Plan or PPO options
401(k) tax-deferred savings plan with employer matching and discretionary profit sharing
Certification/Continuing Education benefits
Internet/hosting/colocation benefits
Computer and Network Hardware and Software purchase discounts
If you did a happy dance or got joyful goosebumps reading this posting, it's time to apply!
Please send your resume and cover letter to 2253B93431@jobs.workablemail.com
Your cover letter should include a reference to the position of Service Desk Technician and a paragraph describing why you are especially well suited for this position
What you can expect from our hiring process:
Criminal background checkwe gotta do it. Peaceful protests from your hippie days are totally cool; serious offenses are probably not cool; overthrowing the dictator of a developing nation, probably cool.
We'll need your driving historyif you have a history of dangerous driving, we may not be able to hire you. (Many of our jobs involve driving to customer sites.)
If you're selected for an interview, please bring professional references. We would also like to see a writing sample showing you can put together a proposal, budget, or project. (You can redact company/customer names as needed.)
Your interview will also include tests of your technical knowledge and attention to detail.
Thanks for your interest in working at Portland Internetworks.
