Vacancy expired!
The Implementation Quality Director is responsible for ensuring the smooth deployment of private cloud PACS (Picture Archiving and Communication System) and VNA (Vendor Neutral Archive) software solutions for clients. The Implementation Quality Director will manage cross-functionally across solution architecture; site reliability engineering; hosting, networking and infrastructure; product management; product development; application implementation and technical integration professional services; and the customer and customer’s 3rd party vendors to: plan, coordinate, and oversee the implementation of the client's software solution, plan and coordinate execution of system, customer, vendor, end-to-end and performance testing;  oversee and coordinate resolution to complex performance issues across the testing through stabilization phases. Reporting to the VP of Professional Services, you will be responsible for defining and continuously improving Implementation Quality processes, tools, measures and success criteria with a focus on zero/minimum error software delivery scenarios. Additionally, you will be responsible to motivate, inspire, and coach a high-performing team of full-time team members and on-demand talent, ensuring a good balance between goal achievement, customer satisfaction and employee engagement.
 Major Accountabilities The Implementation Quality Director will be responsible to: Oversee the deployment of private cloud PACS and VNA software solution architecture for clients.Develop and review test plans and test cases to ensure that the software solution meets the client's requirements. Oversee execution of test phases, tracking progress, developing and reviewing test reports Provide advanced resolution support to troubleshoot complex technical issues that arise during the implementation testing and go live phases, working with cross-functional teams to resolve issues quickly.Analyze performance data and provide recommendations to optimize the system.Collaborate with cross-functional teams to ensure project timelines are met and customer satisfaction is achieved.Maintain solution architecture documentation related to installation, configuration, and troubleshooting procedures.Lead development of quality control processes for customer implementations.Gather and assess lessons learned to lead and manage the continuous improvement of the solution architecture and implementation quality process.Effectively communicate and coordinate between all teams - Infrastructure, Support, R&D, SMEs, Sales Engineers, and business stakeholders as well as with client teams.Monitor system performance to ensure that contracted service level agreements are met with the implementation and stabilization.Serve as a technical expert and liaison between the customer, sales, product development, and cross-functional teams.Provide leadership and mentorship to the team of Implementation Quality Principals and Specialists.Act as an escalation point for customers and team members to help resolve complex / critical customer solutions and situations;Provide executive level customer communication summaries of Intelerad performance, progress, issues, and resolution processes.  Work with peers across Intelerad to prioritize Intelerad deliverables across all customers as needed; Perform all job functions consistent with Intelerad policies and compliance procedures, including those which govern handling PHI and PII.
