Service Coordinator/Customer Service (Salem)

Service Coordinator/Customer Service (Salem)

29 Jul 2024
Oregon, Salem 00000 Salem USA

Service Coordinator/Customer Service (Salem)

Vacancy expired!

Pettit Staffing is seeking several Service Coordinator/ Customer Service for temporary to hire opportunities.

There is a full comprehensive benefit package with 401k match upon direct hire. This position may require a background check and drug test. Job stability 2-4 years is a plus.

Gotta love the phone and have a passion to provide excellent customer service to all those wonderful technicians in the field.

Background in construction, tools, technical, or computers is a plus.

30+ wpm/ MsWord/Excel – This position may require a background check and drug test.

Position Summary:

This position is responsible for scheduling of installations, service and delivery and sales appointments. You will work with sales team, technicians and customers by phone and email. With the help of the service manager, you will schedule technicians, collect and prepare necessary paperwork, determine equipment needs and availability while controlling the work to improve productivity.

Duties and Responsibilities:

Coordinates, monitors and improves field service activities for technicians

Schedule and administer all deliveries, service and maintenance activities

Resolve all issues to ensure efficiency and reduce downtime, such as:

· Order and maintain all parts, materials and supplies inventories

· Track all service, maintenance and inventory utilizing route management software

· Formulate reports related to game and ATM equipment i.e. ROI, from requisition and disposition of equipment, parts and service data

Updating completed work in the computer database, for billing and preparing reports as needed.

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Pettit Staffing is an EOE

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