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Description
Robert Half has an exciting opportunity for a Help Desk Technician 1 who is proficient at and enjoys solving problems involving multiple layers of complexity. This position would be a great fit for an efficient problem solver with fine-tuned decision-making skills. The Help Desk Technician role is a long-term contract / contract / temporary opportunity and is situated in Salem, Oregon.
Your responsibilities in this role
Experience in setting up hardware and software systems, basic reading and editing SQL scripts; experience working with databases (scripts, queries, stored procedures, QA) preferable. Ability to follow and read wiring diagrams with AC conversion to DC, and grounding principles. Provide electronic product and application end users with operational and technical assistance. Determine call resolution and log calls. Generate product replacement orders and troubleshoot and resolve customer technical issues. Provide technical support via telephone, and/or email to end users and administrators of hospitality and/or commercial products and systems in a timely and effective manner, while projecting a courteous and detail oriented image. Develop and maintain an excellent working knowledge of electronic products, billing and collections processes and database applications. Apply established customer satisfaction skills to resolve issues with end users and create a positive image. Follow call-handling procedures to assure uniform support within the goals of the department. Meet call handling, volume and productivity goals in an inbound call center environment.
Requirements
• Minimum of one year of Technical Support/Call Center/Help Desk experience. • Basic IP Networking required. • PC systems knowledge required (Windows 7-10) o Basic SQL Database reading and editing preferred. • Must be able to work weekends and evenings. • You must be willing to work out of an office in Salem, Oregon. • Excellent listening skills and ability to assess and respond to customers' needs. • Must be able to effectively communicate with customers via telephone. • Detail-oriented with the ability to keep accurate records of communication with customers. • Ability to rapidly learn and assimilate new technologies.
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
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