Workforce Specialist

Workforce Specialist

18 Jan 2024
Oregon, Salem, 97301 Salem USA

Workforce Specialist

Vacancy expired!

Must Haves/Supplier Call Notes:

Workforce Specialist

2 year contract



Skills / experience that are a Plus
nice to have , but not necessarily required:


  • Technical or development-related experience with SQL queries or PowerBI
  • Agile and waterfall project methodologies
  • Handling confidential/sensitive company information such as HIPAA or financial data
  • Identifying trending areas of opportunity in process, training gaps, and compliance issues
  • Training and onboarding new employees in a complex work environment
  • Creating training documentation and adhering to quality standard and best practices for maintaining instructional materials.

Absolute Must Haves:

(Manager won t budge on these skills / experience)


  • 2 years of academic or practical work experience in training or project coordination/management in a similar field (operations, customer support and/or legal services
  • Windows platform and Microsoft Excel.
  • Remote collaboration tools such as Microsoft Teams, Slack etc.
  • Investigating scope creep to uncover root cause.


MAX Bill Rate

$31.44

MAX Pay Rate:

$24

Preferred Location(s):
(Immediate Onsite?)


Oregon





Can someone sit 100% REMOTE?

Yes support PST hours

Job Description:

Position Summary:

The Workforce Specialist is directly responsible for real-time queue monitoring and intraday analysis of all contact center activity.



Job Responsibilities:

-Speak to the timeline of all projects currently within the department and monitor and manage multiple project timelines simultaneously.

-Identify scope creep and escalate to appropriate level of management and keep stakeholders up to date on project status and potential issues.

-Report daily status on the tasks assigned and identify bottlenecks in work queues and reassign tasks as necessary.

-Participate in collaborating, establishing, enforcing, and training processes across departments. Adhere to quality standard and best practices for maintaining instructional materials

-Motivate team members and foster team/individual engagement and act as liaison, problem solver, and facilitator.

-Present recommendations for deadlines, resource allocation, level of effort estimates, and staffing targets.

-Assign work that comes into the Design Operations and Noticing departments to its cross-functional teams and attend interdepartmental daily huddles and stand-ups.



Required Qualifications:

-2 years of academic or practical work experience in training or project coordination/management in a similar field (operations, customer support and/or legal services)

1 to 2 years hands-on experience with the following:

-Windows platform and Microsoft Excel.

-Remote collaboration tools such as Microsoft Teams, Slack etc.

-Building relationships in a remote environment.

-Investigating scope creep to uncover root cause.

-Acting as a decision-maker in ambiguous situations under deadlines.

-Tracking complex details to meet simultaneous project deadlines.

-Interacting with key stakeholders, including high-level management.

-Changing planned direction and deliverable schedules and resources effectively.

-Ability to communicate effectively, both verbally and in writing; able to adjust for intended audience.



Desired Qualifications:

Any hands-on experience with the following is not required but would be preferred:

-Agile and waterfall project methodologies,

-Handling confidential/sensitive company information such as HIPAA or financial data

-Identifying trending areas of opportunity in process, training gaps, and compliance issues,

-Training and onboarding new employees in a complex work environment,

-Creating training documentation and adhering to quality standard and best practices for maintaining instructional materials.

-Technical or development-related experience with SQL queries or PowerBI

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Job Details

  • ID
    JC31985253
  • State
  • City
  • Job type
    Contract
  • Salary
    Competitive
  • Hiring Company
    Matlen Silver
  • Date
    2022-01-17
  • Deadline
    2022-03-18
  • Category

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