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CSSR will work to maximize positive customer experiences by responding to customer inquires regarding the company's products or services. CSSR would enjoy working within a team, demonstrates enthusiasm and a positive attitude, have strong communication and problem solving skills.
The position of the CSSR focuses on customer retention and agency growth by means of cross-selling multiple lines of business.
Core Job Duties Include (but are not limited to):
*Become licensed in Property and Casualty within 60 days of employment
*Solicit, sell and negotiate new business policies
*Cross-sell products to existing customers
*Keep records of customer interactions and transactions, recording details of inquires, complaints, and comments, as well as actions taken
*Implement/adhere to company and Agency guidelines
*Performs other duties as assigned
Core Competencies:
*Business results: Able to meet individual performance metrics and goals
*Multi-tasking: Able to successfully juggle multiple priorities at any given time
*Communication: Possess outstanding written and verbal communication skills
*Team work: Accept feedback when offered, willingness to be a team player
High school diploma or equivalent required. Previous customer service experience highly preferred. Ideal candidate will have PC skills, basic math skill, strong analytical capability, conflict resolution skills, the ability to multi-task, and strong verbal and written communication skills.
