Customer Service Representative - Remote

Customer Service Representative - Remote

12 Jul 2021
Pennsylvania, Lehigh valley, 18101 Lehigh valley USA

Customer Service Representative - Remote

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As a Customer Service Representative, you’ll be taking calls from customers of a top direct-to-consumer brand. These customers typically call for assistance with product questions, to get order status updates, or to update their orders.

In some cases, you may need to save the sale or take new orders.

Most customers call in by phone. Some customers email. You may also need to place an occasional outbound call.

This remote, flexible opportunity pays independent contractors $10/hour.

It's Remote & Flexible!

You’ll be taking calls and making money from the comfort and safety of your own home.

Plus, you’ll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don’t. You’ll have the freedom to schedule around your own needs, the needs of your family, and the important events in your life.

Hours of operation are 9:00 AM to 6:00 PM ET Monday through Friday, and 9:00 AM to 5:00 PM ET Saturday. You choose your own schedule within those hours of operation.

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Essential Functions

- Answer incoming calls and emails

- Occasionally place outbound calls as necessary

- Review customer history as necessary

- Follow policy and procedure guidelines

- Answer product-related questions

- Help troubleshoot product issues

- Answer questions regarding order status

- Help save the sale when customers call in to cancel an order

- Take new and/or replacement orders

About You

Prior customer care experience is required. In addition, successful Customer Service Representatives have the following characteristics:

- Self-motivated

- Good multitasker

- Strong communication skills

- Organized and efficient

- Understanding and empathetic

- Reliable

- Passionate about helping customers

- Strong computer knowledge

- Some sales skill preferred

It is recommended that you have a computer meeting at least the following specifications:

- Operating System: Windows 10

- Processor: Intel Core or Intel Pentium 4

- Memory: 2GB of RAM

- Browser: Internet Explorer 11 and latest version of Chrome or Firefox

- Monitor: Dual monitors, each capable of displaying at least 1024 x 768 pixels

- Sound: Sound card installed (standard on most computers)

- Virus Protection: Up-to-date anti-virus software installed

- USB noise-canceling headset

NexRep contracts with people in 33 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, IL, MA, MD, ME, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.

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