Priceline Customer Service Representative - Remote

Priceline Customer Service Representative - Remote

27 Aug 2024
Pennsylvania, Lehigh valley, 18101 Lehigh valley USA

Priceline Customer Service Representative - Remote

Vacancy expired!

To learn more about this opportunity, please visit: http://nexrep.info/cl-priceline

As a Customer Service Representative, you’ll be taking calls from Priceline customers. You’ll be the face of the brand, communicating with customers via telephone and assisting with hotel, rental car, and flight reservations.

These customers typically call to change travel plans, confirm or obtain their itinerary, request refunds, or report travel issues.

This remote, flexible opportunity pays independent contractors $11/hour.

It’s REMOTE and FLEXIBLE.

You’ll be taking calls and making money from the comfort of your own home.

Plus, you’ll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don’t. You’ll have the freedom to schedule around your own needs, the needs of your family, and the important events in your life.

Hours of operation are 8:00 AM to 1:00 AM ET, seven days per week. You’ll have the flexibility to set your schedule within those hours of operation.

To learn more about this opportunity, please visit: http://nexrep.info/cl-priceline

Essential Functions

Answer incoming calls

Review customer history as necessary

Follow policy and procedure guidelines

Help customers change travel plans

Provide or confirm customers’ travel itinerary

Process refunds

Help customers solve travel issues

Place outbound calls to travel partners (hotels, rental car agencies, etc.) as necessary

Document information and outcomes as necessary

About You

Prior customer service experience is required. You should possess strong geographical knowledge. Experience working in the travel industry or personal experience using travel products is preferred.

In addition, successful Customer Service Representatives have the following characteristics:

Excellent customer service skills

Strong attention to detail

Easy to work with

Accepts feedback well

Excellent listening and communication skills

Strong problem-solving and decision-making skills

Demonstrates empathy effectively

Self-directed

Able to organize, prioritize, anticipate situations, act, and see issues through to completion

Able to work independently and proactively in a fast-paced, high-growth environment

Strong typing skills

Highly proficient in using the internet and navigating seamlessly between multiple applications

To be a Customer Service Representative, you will need a computer and equipment meeting the following specifications, at a minimum:

Internet: High-speed, hardwired internet (no WiFi or satellite)

Operating System: Windows 10

Processor: Intel Core i5, 1.5 GHz and above

Memory: 8GB of RAM

Hard Drive: 256GB

Browser: Internet Explorer 11 and latest version of Google Chrome

Monitor: Dual monitors, each capable of displaying at least 1920 x 1080 pixels

Sound: Sound card (standard on most computers)

Virus Protection: Up-to-date anti-virus software

Headset: USB noise-canceling headset

NexRep contracts with people in 33 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, IL, MA, MD, ME, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.

PRICELINE.COM and the PRICELINE.COM LOGO are trademarks owned by priceline.com LLC and used under license.

To learn more about this opportunity, please visit: http://nexrep.info/cl-priceline

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