Vacancy expired!
Indian Lake Marina is growing We are now searching for an individual with a great attitude, enthusiasm for their profession and focused on delivering an outstanding customer experience.
Service Advisor / Manager
A Service Advisor / Manager is responsible for providing support to the service team and our customers. Responsibilities include working with the customer (either internal or external) to get the information required to perform the work on the boat, keep in contact with customer during repair period, follow through to make sure the work is completed correctly the first time and in a timely manner. Manage a successful team of techs. Must have minimum 2 years Customer Service experience. Must be quick with a computer and quick on your feet.
Responsibilities of Marine Service Manager Includes
Ensure customers are satisfied.
Effective communication with clients and service techs
Provides accurate estimates/cost
Enters repair orders accurately into computer system
Detail orientation and exceptional organizational skills
Computer skills required.
Assist in day-to-day operations.
Coordinate with manufacturer and/or extended warranty companies to get approval in advance of repairs, if required, and take precautions necessary to guarantee our payment including but not limited to pictures of the work and returning parts replaced.
Greet customers and determine needs, providing clear and precise instructions on the work order for the technician.
Answer incoming calls in a professional manner, returning all customer calls prior to close of business each day.
Promote the sale of additional labor services, parts and accessories in a professional manner for each customer.
Inspect quality of work performed as required, prior to delivery to the customer.
Communicate with the customer during repairs and coordinate customer pick-up.
Finalize and invoice work orders.
Schedule new boat sales, water trials, repowers etc. with salespersons.
Required Skills and Abilities
Must be comfortable using computers including email, Microsoft products and dealer management systems.
Must be capable of managing people and priorities.
Must have a PA DL.
Must be able to lift 40 pounds and climb stairs and ladder.
Must pass a drug test/background.
Benefits offered:
Paid Health insurance available after 90 days
