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JDXpert by HRTMS is the leading Job Description Management Software solution.
The role of the Implementation Specialist is to provide project management, technical assistance and direction to clients implementing our products. There will be frequent external customer contacts, intra-organizational contacts with all parts of the company. This role is part of the front line Implementation team. The Implementation Specialist will be responsible for delivering world class implementation support to customers and will escalate issues to appropriate resources as needed.
You will be an integral part of our highly collaborative JDXpert Implementation team - Troubleshoot product issues - Provide project management assistance, data conversions, product feature demonstrations, data manipulation and software upgrades.
Required Skills
- Strong interpersonal skills with the ability to build effective working relationships
- Excellent customer service skills - Strong problem solving skills
- Strong communication skills, both verbal and written
- Very good understanding of Windows-based PCs
- Ability to learn quickly and multitask in a fast-paced environment
- Ability to remain calm under pressure
- MS Office, including Outlook, Word - Strong knowledge of MS Excel
- Familiarity and comfort with technology
Required Education/Experience - Bachelor's degree
Experience in software product implementation is a plus
Experience in software training is a plus
Experience with HR or HR Software is a plus
Background in Compensation is a plus
Background in writing user documentation is a plus.
Applicants please provide salary requirements.