Training Specialist - No Agencies - W2 ONLY

Training Specialist - No Agencies - W2 ONLY

Vacancy expired!

Training Specialist with Mortgage Industry Exp

The Training Specialist is responsible for the delivery of technical training programs that align with the objectives and strategy of the company. Collaborates with the Training Manager to assess ongoing and future training and developments.
ESSENTIAL JOB FUNCTIONS:

• Follow the Company standards for delivery of integrity, client focus, teamwork and respect for each individual in every interaction.
• Exhibit observable sense of urgency in the execution of all job functions and duties.
• Meet or exceed levels of Customer Service delivery established by the Company.
• Promote and display the company's core values: Partnership, Service, Empowerment and Excellence.
• Deliver established training program for use of company software systems via multiple communication channels including; webinars, onsite visits, job aids, tips of the week, boot camps
• Maintain knowledge of company compliance and process flow policies.
• Assist in creating, maintaining and distributing monthly training schedule at the enterprise level.
• Collaborates with Instructional Design team to ensure instructional materials meet the needs of end users.
• Provide effective feedback to enhance company training platform.
• Initiate post-training surveys to assess effectiveness and training experience.
• Assist in cross-training other training staff and Business Support Specialists on specific subject matters and course content
• Assist Business Support Specialist in user support and troubleshooting
• Promote and ensure positive messaging when delivering all technology platform training.
• Assist in developing team skills in areas of customer service, selling, training and communication.
• Travel to on-site trainings.
• Perform other duties as assigned.

MINIMUM REQUIREMENTS:

• 2+ years' experience in training
  3+ years' experience in a mortgage company or financial industr
  Bachelor's degree or equivalent work experience
  Ability to travel 10-20%

KNOWLEDGE/SKILLS/ABILITIES:

• Strong written, verbal and listening communications at all levels of the customer, business and IT organizations
• Strong interpersonal skills and must be a team player
• Excellent customer service skills
• Analytical and end-to-end thinking
• Ability to effectively communicate technology changes and its impact to branch operations
• Ability to encourage class participation in large groups and maintain control
• Ability to understand mortgage related scenarios and effectively troubleshoot on the spot
• Ability to multi-task and prioritize

For more information please contact Janice DiCicco ator Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing and Government sectors with local offices in Connecticut, Minnesota, Colorado, Massachusetts, Tennessee, North Carolina, and New Jersey / Pennsylvania area. Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them. So at iTech Solutions, our personnel are all career IT professionals with a wide range of IT experience. We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects. Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.