Branch Manager - Downingtown, PA

Branch Manager - Downingtown, PA

10 Aug 2024
Pennsylvania, Downingtown, 19335 Downingtown USA

Branch Manager - Downingtown, PA

Vacancy expired!

Location:3909 Lincoln Highway - Downingtown, Pennsylvania 19335ESSENTIAL JOB FUNCTIONS:Branch Staffing & Performance CoachingResponsible for the staffing of the branch, including recruiting/identifying talent, interviewing and selecting the branch team

Partner with Area Retail Leader and Operations Leader to ensure staffing levels are aligned to staffing model

Instill Key's vision and values with branch team

Create an engaging environment for clients and employees

Responsible for daily execution of the branch playbook

Develop a comprehensive understanding of client needs by utilizing the Financial Wellness Guide and recommends products and services to help the client achieve their financial goals

Grow the business through tactics - Retention, Expansion and Acquisition

Develop centers of influence and networks in the community to identify prospective client referrals

Lead in daily branch huddles and hold team accountable to related activities and expectations

Develop branch staff through observational coaching sessions, joint sales calls and using the coaching model and developing/utilizing individual development plans

Responsible for developing the branch team's understanding of Key's products and services, Key's sales and service process and the competitive landscape

Execute a consistent disciplined coaching and performance management process providing training and recognizing/rewarding high performers

Lead by example and ensure consistent delivery of distinctive service for all clients

Develop the skills and confidences required of a high-performing team and profitably grow the business through enduring client relationships

Responsible for successful onboarding and training of new employees

Branch OperationsProvide guidance and direction to branch staff positions to ensure compliance of regulatory, security and internal controls, which includes timely completion of all branch operations tasks

Ensure satisfactory (or better) branch audits

Review and certify completion of continuity and recovery activities

Ensure the branch focuses on operational processes to enhance the client experience

Report and follow up on branch facility issues that hinder branch operations

Monitor and coach customer service behaviors to exceed service measurement goals within the branch

Provide opportunities for the service staff to observe sales interaction

Accountable for daily NSF review/weekly overdraft monitoring

Ensure that the Branch operations are operating effectively/efficiently, maintain compliance, reporting requirements and client needs are being met

Manage employee hours worked in accordance to and compliant with Key's time tracking policies

REQUIRED QUALIFICATIONS:Non Business and Business Intensive Branches:High School Diploma or 3 years of branch management experience

3 years experience in a sales capacity with a demonstrated ability to lead and coach a successful sales team.

General understanding of financial statements and concepts

Demonstrated understanding of consumer credit including loan to value, debt to income and credit reports

Demonstrated ability to leverage Centers of Influence (COIs) to further promote business

Demonstrated experience with influencing business partners, as this role will require significant influence of partners such as Key Investment Services, Mortgage and Business Banking sales professionals

Demonstrated ability to effectively communicate and possess strong public speaking skills

Working knowledge of PC (MS Windows and Office Products)

Ability to work branch hours to include weekends and occasional evenings

Physical Requirements: Ability to routinely and frequently operate a motor vehicle with a valid driver's license in order to make outside sales calls, ability to communicate face to face and on the phone with clients, frequent use of hands to manipulate/grasp objects, occasional bending and lifting from floor height, frequent lifting of 1 - 10 lbs., occasional lifting of up to 30 lbs.

Note: Employees in this job are required to comply with all rules and regulations of The Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (The SAFE Act). Employees hired or transferring into this position will need to meet the qualification requirements, in Key's sole discretion, under Reg. Z, prior to acting as a loan originator in a consumer credit transaction secured by a dwelling. Qualification requirements include but are not limited to an assessment of overall financial responsibility, character, and general fitness through review of a criminal background check, credit report, and information about any administrative, civil, or criminal findings by any government jurisdiction.KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing .ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

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