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Location:3909 Lincoln Highway - Downingtown, Pennsylvania 19335ESSENTIAL JOB FUNCTIONS:Branch Staffing & Performance CoachingResponsible for the staffing of the branch, including recruiting/identifying talent, interviewing and selecting the branch team
Partner with Area Retail Leader and Operations Leader to ensure staffing levels are aligned to staffing model
Instill Key's vision and values with branch team
Create an engaging environment for clients and employees
Responsible for daily execution of the branch playbook
Develop a comprehensive understanding of client needs by utilizing the Financial Wellness Guide and recommends products and services to help the client achieve their financial goals
Grow the business through tactics - Retention, Expansion and Acquisition
Develop centers of influence and networks in the community to identify prospective client referrals
Lead in daily branch huddles and hold team accountable to related activities and expectations
Develop branch staff through observational coaching sessions, joint sales calls and using the coaching model and developing/utilizing individual development plans
Responsible for developing the branch team's understanding of Key's products and services, Key's sales and service process and the competitive landscape
Execute a consistent disciplined coaching and performance management process providing training and recognizing/rewarding high performers
Lead by example and ensure consistent delivery of distinctive service for all clients
Develop the skills and confidences required of a high-performing team and profitably grow the business through enduring client relationships
Responsible for successful onboarding and training of new employees
Branch OperationsProvide guidance and direction to branch staff positions to ensure compliance of regulatory, security and internal controls, which includes timely completion of all branch operations tasks
Ensure satisfactory (or better) branch audits
Review and certify completion of continuity and recovery activities
Ensure the branch focuses on operational processes to enhance the client experience
Report and follow up on branch facility issues that hinder branch operations
Monitor and coach customer service behaviors to exceed service measurement goals within the branch
Provide opportunities for the service staff to observe sales interaction
Accountable for daily NSF review/weekly overdraft monitoring
Ensure that the Branch operations are operating effectively/efficiently, maintain compliance, reporting requirements and client needs are being met
Manage employee hours worked in accordance to and compliant with Key's time tracking policies
REQUIRED QUALIFICATIONS:Non Business and Business Intensive Branches:High School Diploma or 3 years of branch management experience
3 years experience in a sales capacity with a demonstrated ability to lead and coach a successful sales team.
General understanding of financial statements and concepts
Demonstrated understanding of consumer credit including loan to value, debt to income and credit reports
Demonstrated ability to leverage Centers of Influence (COIs) to further promote business
Demonstrated experience with influencing business partners, as this role will require significant influence of partners such as Key Investment Services, Mortgage and Business Banking sales professionals
Demonstrated ability to effectively communicate and possess strong public speaking skills
Working knowledge of PC (MS Windows and Office Products)
Ability to work branch hours to include weekends and occasional evenings
Physical Requirements: Ability to routinely and frequently operate a motor vehicle with a valid driver's license in order to make outside sales calls, ability to communicate face to face and on the phone with clients, frequent use of hands to manipulate/grasp objects, occasional bending and lifting from floor height, frequent lifting of 1 - 10 lbs., occasional lifting of up to 30 lbs.
Note: Employees in this job are required to comply with all rules and regulations of The Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (The SAFE Act). Employees hired or transferring into this position will need to meet the qualification requirements, in Key's sole discretion, under Reg. Z, prior to acting as a loan originator in a consumer credit transaction secured by a dwelling. Qualification requirements include but are not limited to an assessment of overall financial responsibility, character, and general fitness through review of a criminal background check, credit report, and information about any administrative, civil, or criminal findings by any government jurisdiction.KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing .ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.