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Job brief - We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our office. The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.
Responsibilities
Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
Greet and welcome visitors and Clients.
Answer questions and address complaints
Answer all incoming calls and redirect them or keep messages
Receive letters, packages etc. and distribute them
Check, sort and forward emails
Data entry
Take up other duties as assigned
Requirements
Proven experience as front desk representative, agent or relevant position
Familiarity with office machines (e.g. fax, printer etc.)
Knowledge of office management and basic bookkeeping
Proficient in English (oral and written)
Excellent knowledge of MS Office (especially Excel and Word)
Strong communication and people skills
Good organizational and multi-tasking abilities
Problem-solving skills
Customer service orientation
High School diploma; additional qualifications will be a plus
