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Embodies the company mission and vision statements. Provides outstanding customer service through superior organization, scheduling and motivational techniques. The position supports the sales function by completing each job on time, without error or omission. Responsible for mechanical service sales and support of scheduling to improve service flow, including store results to plan.
o Provide outstanding customer service through superior organization and motivation in the service area.
o Ensures that proper vehicle inspection techniques are being followed with proper company documentation.
o Sell and promote all products and services to retail customers. Communicate with customers by phone or in person to evaluate needs, then provide data to allow customer to make an educated decision.
o Utilize problem-solving skill to correctly diagnose tire and mechanical problems.
o Maintains high levels of interpersonal communication with the entire staff to assure all customers requests are fulfilled.
o Ensures that all vehicle information and company documentation supports customers requested service.
