Vacancy expired!
Network Administrator 1PrintApplyNetwork Administrator 1Salary$64,020.00 - $97,213.00 AnnuallyLocationDauphin County, PAJob TypeCivil Service Permanent Full-TimeDepartmentDepartment of Human ServicesJob NumberCS-20191921-01514Closing9/2/2019 11:59 PM EasternJob Code01514Position Number00073410Bargaining UnitA3Pay GroupST09Bureau/Division Code0211736Bureau/DivisionPA Office of Administration, Health and Human Services Delivery CenterWorksite Address1006 Hemlock DriveCityHarrisburgZip Code17110Contact NameJess NegleyContact Phone(717) 772-7272Contact Emailjnegley@pa.gov
Description
Benefits
Questions
THE POSITIONChallenging and rewarding position in the Technical Service Operations group supporting the Department of Health and Human Services delivery center. IMPORTANT: YOU MUST APPLY TO THIS VACANCY POSTING, MEET ELIGIBILITY REQUIREMENTS, COMPLETE THE SUPPLEMENTAL QUESTIONS AND RECEIVE A SCORE. YOUR SCORE IS ONLY VALID FOR THIS SPECIFIC VACANCY. ONCE THIS POSITION IS FILLED, YOUR SCORE IS NO LONGER VALID.
Full-time employment
Work Hours: 8:00 am - 4:30 pm; Monday - Friday; 1 hour lunch
DESCRIPTION OF WORKThis position reports to the Supervisor of the System Delivery Compute Unit (SDCU) and is a key member of a technical delivery and support group with responsibilities for the maintenance of a complex and geographically distributed network of servers (Windows, Linux and other) across the Commonwealth. The Health and Human Service Delivery Center (HHSDC) comprises five different agencies (Dept of Human Services, Dept of Health, Dept of Drug & Alcohol Programs, Dept of Aging, and Dept of Military and Veterans Affairs) each with specific needs and challenges requiring unique solutions.The role of Network Administrator 1 requires a special ability to manage several highly complex tasks at the same time while also supporting the human side of today's technology. This position requires minimal supervision, strong communication, interpersonal and troubleshooting skills.Strong troubleshooting skills and experience are desired as well as the ability to think out of the box. Your ability to overcome situations where decisions will need to be made with little information in a timely and efficient manner to resolve outages and other obstacles would be exemplary.REQUIRED EXPERIENCE, TRAINING & ELIGIBILITYQualifications:
Must meetPA residency requirement– For more information on ways to meet PA residency requirements, follow thelinkand click on Residency
Minimum Experience and Training Requirements:One year as a Network Specialist 2, Telecommunications Specialist 2, Telecommunications Supervisor, or Radio Telecommunications Specialist 2; or three years of information technology experience that includes two years of technical experience in network operation or network maintenance, and an associate's degree in any information technology field; or five years of information technology experience that includes two years of technical experience in network operation or network maintenance; or an equivalent combination of experience and training that includes two years of technical experience in network operation or network maintenance.
Based on your answers to the supplemental application questions regarding education, you may be instructed to upload a copy of your college transcripts to your application
A resume needs to be submitted with your application. You may upload your document as an Attachment during the application process. You must still complete the application and answer the supplemental questions.
Must be able to perform essential job functions
Veterans: Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go towww.employment.pa.gov/Additional%20Info/Pages/default.aspxand click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.EXAMINATION INFORMATION
Score valid for this specific posting only
Score based on information reported on application and supplemental questions
Provide complete and accurate information or:
score may be lower than deserved
application processing may be delayed
disqualification may result
May only testonceunder this announcement
Email notice of test results provided
Further information on testing, assistance for persons with disabilities, veterans' preference, and other items can be obtained from:Harrisburg: 2nd Level, Strawberry Sq. Complex, 320 Market St., P.O. Box 569, Hbg., 17108-0569; Telephone (717) 783-3058Philadelphia: 110 North 8th St., Suite 503, Phila., 19107Pittsburgh: 411 Seventh Ave., Room 410, Pgh., 15219Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals)Internet: https://www.employment.pa.gov/Additional%20Info/Pages/default.aspxHealth & WellnessWe offer a comprehensive benefits package, including health coverage, vision, dental, and wellness programs.Work/Life BalanceWe understand that there is more to life than work – and we want you to enjoy it!We offer paid vacation days, paid sick days, military leave, as well as paid time off for most major U.S. holidays. Alternate work schedules and telecommuting arrangements are available for certain positions.Career DevelopmentWe want to help you grow and see your goals become a reality! Supervisors and human resource staff are available to help employees create a plan to develop skills for their current jobs or prepare for the next step in their careers. Employees can easily transfer between positions or agencies to expand knowledge and pursue new challenges while retaining leave and benefits. Additionally, there are a variety of programs available to help get you where you need to be.Other RewardsCommonwealth employees enjoy many other rewards, including opportunities for recognition, workplace charitable giving, and even special employee-only discounts.For more information about benefits, health and wellness, work-life balance, career development, and other rewards go towww.employment.pa.govand click on the benefits box.Eligibility rules apply.01CS-Commonwealth EmploymentDo you have one or more years of experience as a Network Specialist 2 while employed by the Commonwealth of Pennsylvania?
Yes
No
02If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.03CS-Commonwealth EmploymentDo you have one or more years of experience as a Telecommunications Specialist 2 while employed by the Commonwealth of Pennsylvania?
Yes
No
04If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.05CS-Commonwealth EmploymentDo you have one or more years of experience as a Telecommunications Supervisor while employed by the Commonwealth of Pennsylvania?
Yes
No
06If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.07CS-Commonwealth EmploymentDo you have one or more years of experience as a Radio Telecommunications Specialist 2 while employed by the Commonwealth of Pennsylvania?
Yes
No
08If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.09How many years of full-time technical experience do you possess in network operation or network maintenance?
2 or more years
1 to less than 2 years
Less than 1 year
None
10CS-MET 1 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.11Do you possess graduate study in the field of Networking?If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add transcript(s) to the application after it has been submitted.If you answer "yes" to this question based on education acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.
Yes
No
12CS-INSTRUCTIONS - You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. You may attach a resume, but youmustalso complete the applicationandanswer the supplemental questions.All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
Yes
13WORK BEHAVIOR 1 – COMPUTE NETWORK PLANNINGPlans, designs, and implements applications in virtual cloud compute services with complex network configurations to ensure quality performance and security. Evaluates current and future network compute demands. Recommends and justifies upgrades to the network to ensure optimal performance.Levels of PerformanceSelect the Level of Performance that best describes your claim.
A. I have experience designing complex network compute configurations. I was also responsible for planning and implementing the configurations that I designed.
B. I have experience planning and implementing complex network compute configurations; however, someone else was responsible for designing the configuration.
C. I have college-level coursework in areas such as network planning and design, project planning and implementation, or project management.
D. I have NO experience or coursework related to this work behavior.
14CS-EXPERIENCE DETAILS Describe your experience as it relates to the level of performance you claimed on this Work Behavior. Please be sure your response addresses the three items listed below. If you claimed you have no work experience related to this work behavior, type N/A in the text box below.
The name of the employer where you gained this experience.
The actual duties you performed related to the level of performance you claimed on this Work Behavior.
Your level of responsibility.
15CS-EDUCATION If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
16WORK BEHAVIOR 2 – INSTALLING/TESTING HARDWARE AND SOFTWAREInstalls and tests compute network hardware and software including servers, switches, network cabling, or network operating systems, server backup software. Utilizes various tools to test, verify, troubleshoot, and resolve issues.Levels of PerformanceSelect the Level of Performance that best describes your claim.
A. I have experience installing compute network hardware and software. I was responsible for testing the hardware and software to identify and resolve any network issues.
B. I have experience installing compute network hardware and software. Someone else was responsible for testing the hardware and software I installed to identify and resolve any network issues.
C. I have college-level coursework in areas such as computer networks, installing and configuring networks, or network infrastructure.
D. I have NO experience or coursework related to this work behavior.
17CS-EXPERIENCE DETAILS Describe your experience as it relates to the level of performance you claimed on this Work Behavior. Please be sure your response addresses the three items listed below. If you claimed you have no work experience related to this work behavior, type N/A in the text box below.
The name of the employer where you gained this experience.
The actual duties you performed related to the level of performance you claimed on this Work Behavior.
Your level of responsibility.
18CS-EDUCATION If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
19WORK BEHAVIOR 3 – VIRTUALIZATION AND CLOUD COMPUTINGInstalls and maintains secure virtual server environments utilizing virtual hosts. Establishes baselines, capacity thresholds, and defines monitoring/alerting criteria. Provides proactive health checks, capacity management, and firmware updates as necessary.Levels of PerformanceSelect the Level of Performance that best describes your claim.
A. I have experience installing secure virtual server environments. I was also responsible for maintaining the environments I installed by providing proactive health checks, capacity management, and firmware updates as necessary.
B. I have experience installing secure virtual server environments. Someone else was responsible for maintaining the environments I installed by providing proactive health checks, capacity management, and firmware updates as necessary.
C. I have college-level coursework in areas such as virtualization or cloud computing.
D. I have NO experience or coursework related to this work behavior.
20CS-EXPERIENCE DETAILS Describe your experience as it relates to the level of performance you claimed on this Work Behavior. Please be sure your response addresses the three items listed below. If you claimed you have no work experience related to this work behavior, type N/A in the text box below.
The name of the employer where you gained this experience.
The actual duties you performed related to the level of performance you claimed on this Work Behavior.
Your level of responsibility.
21CS-EDUCATION If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
22WORK BEHAVIOR 4 – TECHNICAL ASSISTANCETroubleshoots and resolves compute network, backup, or server issues. Responds to escalated incidents by diagnosing and troubleshooting issues and works with end users and service providers to resolve issues and critical service outages. Works with other IT areas to isolate and identify the cause of problems such as server and performance issues or hardware and software failures. Provides guidance to staff in diagnosing, troubleshooting, and resolving compute network issues.Levels of PerformanceSelect the Level of Performance that best describes your claim.
A. I have experience troubleshooting and resolving user issues or critical service outages. I was responsible for resolving all levels of technical questions and issues. I was the escalation point for complex issues referred by lower-level technicians.
B. I have experience troubleshooting and resolving user issues or critical service outages. I was responsible for resolving routine questions and issues but referred more complex technical issues to a higher-level technician for resolution.
C. I have college-level coursework in areas such as network troubleshooting and administration.
D. I have NO experience or coursework related to this work behavior.
23CS-EXPERIENCE DETAILS Describe your experience as it relates to the level of performance you claimed on this Work Behavior. Please be sure your response addresses the three items listed below. If you claimed you have no work experience related to this work behavior, type N/A in the text box below.
The name of the employer where you gained this experience.
The actual duties you performed related to the level of performance you claimed on this Work Behavior.
Your level of responsibility.
24CS-EDUCATION If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
25WORK BEHAVIOR 5 – NETWORK MONITORING AND OPTIMIZATIONMonitors compute network communications and capacity to ensure availability, identify malfunctions, and monitor performance. Uses the data collected to assist in planning for future network needs using various capacity management tools. Makes recommendations for optimization, tuning, capacity planning, and management.Levels of PerformanceSelect the Level of Performance that best describes your claim.
A.I have experience monitoring and evaluating compute network communications. I was responsible for providing recommendations for network optimization to ensure maximum efficiency based on the data collected.
B.I have experience monitoring and evaluating compute network communications. Someone else was responsible for providing recommendations for network optimization based on the data I collected.
C.I have college-level coursework in areas such as network monitoring, network optimization, or network management and control.
D.I have NO experience or coursework related to this work behavior.
26CS-EXPERIENCE DETAILS Describe your experience as it relates to the level of performance you claimed on this Work Behavior. Please be sure your response addresses the three items listed below. If you claimed you have no work experience related to this work behavior, type N/A in the text box below.
The name of the employer where you gained this experience.
The actual duties you performed related to the level of performance you claimed on this Work Behavior.
Your level of responsibility.
27CS-EDUCATION If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
28WORK BEHAVIOR 6 – SECURITYEstablishes standards to ensure adherence with established security policies and recommends changes as needed. Determines the access control methods and standards for various equipment such as firewalls, switches, routers, or other communication hardware to support the security of the network. Researches current security solutions and informs management of emerging technologies.Levels of PerformanceSelect the Level of Performance that best describes your claim.
A. I have experience establishing access control methods and standards for security in an enterprise network environment. I was responsible for researching current security solutions and their potential impacts regarding network security.
B. I have experience researching security solutions and their potential impacts regarding network security. I provided recommendations but someone else determined the access control methods and standards in a network environment.
C. I have college-level coursework in areas such as network security.
D. I have NO experience or coursework related to this work behavior.
29CS-EXPERIENCE DETAILS Describe your experience as it relates to the level of performance you claimed on this Work Behavior. Please be sure your response addresses the three items listed below. If you claimed you have no work experience related to this work behavior, type N/A in the text box below.
The name of the employer where you gained this experience.
The actual duties you performed related to the level of performance you claimed on this Work Behavior.
Your level of responsibility.
30CS-EDUCATION If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
31WORK BEHAVIOR 7 – DEVELOPING STANDARDS AND PROCEDURESDevelops the standards and procedures for network resources. Develops and implements policies, plans, and standards related to business standards and disaster recovery.Levels of PerformanceSelect the Level of Performance that best describes your claim.
A. I have experience developing network administration policies, plans, and standards. I was responsible for implementing changes to these policies, plans, and standards as necessary.
B. I have experience implementing network administration policies, plans, and standards which were developed by someone else. I provided feedback and recommendations for changes to these policies, plans, and standards.
C. I have college-level coursework in areas such as policy development, research methods, or data analysis.
D. I have NO experience or coursework related to this work behavior.
32CS-EXPERIENCE DETAILS Describe your experience as it relates to the level of performance you claimed on this Work Behavior. Please be sure your response addresses the three items listed below. If you claimed you have no work experience related to this work behavior, type N/A in the text box below.
The name of the employer where you gained this experience.
The actual duties you performed related to the level of performance you claimed on this Work Behavior.
Your level of responsibility.
33CS-EDUCATION If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
Required QuestionAgencyCommonwealth of PennsylvaniaAddress613 North StreetHarrisburg, Pennsylvania, 17120Websitehttp://www.employment.pa.gov
