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Planned Parenthood Keystone (PPKey) serves 37 counties in Pennsylvania, home to over half of Pennsylvania residents. We have administrative offices in the Lehigh Valley, Harrisburg, Warminster, and York. We operate 9 medical centers that serve over 22,000 patients annually and offer comprehensive sexuality education that reaches thousands of young adults.
WHY JOIN PLANNED PARENTHOOD KEYSTONE? Because we value
CHOICE and believe that all people have the basic right to decide freely and responsibly whether and when to become parents.
DIVERSITY throughout all aspects of our work.
OUR COMMUNITY and we promote an environment of mutual support, trust, and respect.
EDUCATION and we promote responsible decision-making.
EXCELLENCE and believe it is integral to all that we are and all that we do.
Planned Parenthood Keystone is looking for a
Full-time (35 hours/week), non-exempt, Medical Care Assistant based out of our Harrisburg Medical Center. A Medical Care Assistant is responsible for providing exceptional customer service to our patients while serving as a member of our dedicated team of medical center employees.
Planned Parenthood Keystone is looking for individuals who are committed to supporting our shared goal of strengthening and enhancing our awareness and commitment to advancing the cause of racial & social justice in our organization.
You will participate in a team approach to the delivery of quality reproductive healthcare in accordance with Planned Parenthood’s policies and medical protocols. The Medical Care Assistant must proficiently perform responsibilities in areas of medical center support operations: Front Desk, Patient Intake, and Clinical (Back Office).
Here at Planned Parenthood Keystone we have a passion for creating a culture of exceptional customer service. So, we are looking for people that will not only continually exceed our patient's expectations, but will also take pride in cultivating positive relationships with patients and fellow employees.
ESSENTIAL FUNCTIONS:
Front Desk Responsibilities:
Perform general front desk duties including answering phones, scheduling appointments, and greeting & assisting patients/ visitors
Follow the Planned Parenthood safety and security procedures for screening visitors
Serve as the first point of contact for maintaining efficient work flow. Alert appropriate staff to any issues that may affect patient flow
Accurately register and update the patient record, verify income and program status and update as necessary, including verifying purpose of the patient’s visit, assigning appropriate electronic template, and updating the patient information in the practice management system
Identify patient insurance, scan insurance documents, and verify insurance coverage and if necessary, complete benefits information to include Medicaid/ Medicaid Managed Care patients and Commercial insurance
Determines and collects patient fees, receives and records current charges, payments of accounts, records balance due at the end of the visit
Accurately accounts for pharmacy sales in the medical center
Performs end of the day close and reconciles cash and credit cards against the day sheet and prepares bank deposits. Documents in notes any issues regarding balances, payments, credit, etc.
Patient Intake Responsibilities:
Inform patients about general reproductive health care, abortion services, all FDA approved birth control methods, sexually transmitted disease testing and treatment, HIV testing, safer sex, and medical center procedures
Provide factual, unbiased information to patients seeking abortion. Describe the difference between medication and surgical abortion
Educates patients of fees, visit procedures, contraception, STDs, etc.
Verifies and correctly documents patient income as well as accurately determines eligibility for financial assistance funding or private pay
Counsel patients on pregnancy outcome electives in a non-directive manner including adoption, abortion, and parenting. Provide community referral resources
Obtains informed consent and written signature on most recent patient education sheets
Clinical (Back Office) Responsibilities:
Provide room assistance for specialty procedures including, but not limited to colposcopy and loop electrosurgery
Performs appropriate lab procedures including venipuncture, urine dipstick, weight, blood pressure, anemia and RH factor tests
Ensures labs are prepped and packaged for the appropriate lab companies
Supports Advanced Practice Clinicians (APCs) by prepping patients, labs, and supplies
Performs infection control tasks in accordance to Planned Parenthood, CLIA and OSHA guidelines when working with specimens and cleaning instruments
Actively participates with compliance measures for pharmaceuticals including removing expired products and rotating stock
Abortion Care Responsibilities:
Aides in the completion of surgical abortion procedures by examining the products of conception in accordance with Planned Parenthood protocol
Maintains an efficient workflow while adhering to all protocols related to working alongside MDs and RNs during abortion procedures in the Procedure Room, Post-Procedure Room or on Infection Control
Alerts MDs to findings as needed
General Medical Center Responsibilities:
Work collaboratively with the health center team to meet patient needs as well as individual and center productivity levels and patient cycle times
Compliance with Throughput (TP) priorities, strategies and Team Centered Patient Care (TCPC) components
Provide support services related to Telehealth in accordance with federal and state laws and applicable regulations
Maintain facility for cleanliness, appropriate instruments, and optimum supply levels. Maintain equipment for proper functioning in accordance with the policies and standards of Planned Parenthood and regulatory agencies
Assist with inventory maintenance including keeping records, stocking and ordering supplies
Participates in emergency drills and follows emergency procedures
Ensure a culture that embraces diversity, fair and respectful treatment of all persons, and customer-focused delivery throughout the organization
Ensure completion of all required training, including, but not limited to: CALs & CPR
Adhere to all HIPAA and patient privacy regulations. Maintain patient and medical center confidentiality
Participate in the quality assurance/risk management process, including incident reports and follow up
Adhere to the Personal protective Equipment (PPE) protocol as well as protocols outlined in the affiliate infection control program
Comply with all medical protocols, policies and procedures, including any federal & state laws and regulations governing the services provided by Planned Parenthood
Work collaboratively with center team to meet patient needs, individual/center productivity levels
Competently use the patient information system software in all of its applications, if applicable to job
Serve as an Ambassador for the organization to inspire support and connection with the mission and services provided by the affiliate
The above essential functions are not an exhaustive list of required responsibilities, duties, and skills. Other duties may be added, or this job description may be amended at any time.
VALUES AND COMMITMENTS:
Commitment to Planned Parenthood’s mission and conviction to health equity and access to sexual and reproductive healthcare
Understanding of racism and commitment to racial & social justice
Awareness of multiple group identities and their dynamics, bringing a high level of self-awareness, empathy, and humility to interpersonal interactions; building of trust across diverse groups of people
Demonstrated ability to communicate and hear effectively across differences and reflect and act on feedback related to identity and equity with the aim to learn
Commitment to Planned Parenthood’s In This Together service ethos, workplace values, and service standards
QUALIFICATIONS AND EXPERIENCE:
Required:
Completion of an accredited high school program or equivalent is required
Ability to travel regionally (see above) as much as 60%. Reliable means of transportation
Computer literacy, including competency in affiliate email, Microsoft suite, internet, and electronic health record system, if applicable to job
Good interpersonal, problem solving, and communication skills
Ability to read and interpret documents such as policies and procedures
Ability to write routine reports and correspondence
Ability and willingness to work a flexible schedule including nights and weekends
Computer literacy, including competence in affiliate email, Internet, and patient management systems software
Strong commitment to quality healthcare and excellent customer service
Ability and willingness to travel. Reliable means of transportation
Preferred:
1-2 years of experience with progressive responsibility in the reproductive health or general healthcare industry (ies).
Active Medical Assistant or Nursing Assistant Certification
Bilingual English/Spanish Preferred
Salary and Benefits:
Compensation for this position starts at $14.50 per hour and goes up from there based on experience
Medical, Dental, and Vision coverage options for you and eligible dependents
Short Term Disability
Life/AD&D and Long Term Disability policy voluntary coverage options
Generous vacation, leave, and holiday benefits
Planned Parenthood is an equal employment opportunity employer. We comply with all applicable laws prohibiting discrimination based on race, color, religion, gender and gender expression/identity, age, ethnicity, national origin, ancestry, physical or mental disability, uniformed service member/veteran status, marital status, medical condition, pregnancy, sexual orientation, citizenship status, genetic information, as well as any other category protected by federal, state, or local. We are committed to building an inclusive workplace that values racial & social justice. We strongly encourage people of color and members of the LGBTQ community to apply.
HOW TO APPLY
Please use link below to apply for this position:https://jobs.lever.co/ppkeystone/12347363-cc99-4f72-b46e-66dfaec1f673?lever-origin=applied&lever-source%5B%5D=Craigslist
