The Technical Account Manager (TAM) role will serve as a key liaison between clients, RAM’s, CPG and Materials Management personnel with a focus on managing and maintaining accurate waste profiles while ensuring regulatory compliance and superior customer service.Working as part of a dedicated team of customer experience, sales, and compliance professionals, you’ll take ownership of the profile process by working internally to coordinate their waste disposal needs in accordance with their service agreements.Primary Responsibilities (Essential Functions):· Demonstrates a high level of Customer Service acumen while engaging with external and internal clientele.· Provides technical service support related to creating and supporting the profile process.Gathers, develops, reviews, submits and maintain waste profiles.Ensures waste profiles comply with federal, state, and local regulations, including EPA and DOT                          guidelines.Collaborates with clients to collect required information, including waste composition, volume, and                    handling requirements.Collaborate with CPG, Sales and internal TM’s to ensure Profiles are flowing through our internal                      system to final approval smoothly· Provides process code support to Sales and Proposal Development as needed.· Acts as the primary point of contact for technical waste management inquiries, fostering strong client, CPG & RAM relationships.· Supports business growth providing profile support for new and existing customers, allowing Sales to spend more time in the field.· Stays updated on relevant hazardous waste regulations and communicate updates to clients as needed. DOT and RCRA training annual.· Collaborates with internal compliance teams, CPG, Operations and Materials Managers when necessary.· Maintains detailed records of client interactions, waste profiles, and service activities.· Runs reports out of Core and send to the Team on a weekly basis showing profile statuses.· Participates in weekly call with Sales Team assisting projects, how to streamline process, progress update, feedback, etc.· Identifies trends and provide recommendations for process improvements.· Performs other reasonably related tasks as assigned by management.
