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Smoker & Company is seeking a Front Desk Customer Service Rep/Administrative Assistant for our Main Office located in Leola, PA. This role is highly visible and will interact with our clients, vendors, and other team members both in person and on the telephone. The ability to be professional, friendly, and courteous even when under pressure is key.
While this is an excellent opportunity for an experienced Customer Service Rep/Administrative Assistant, we will also consider someone that has a positive attitude, and the desire to learn.
Job Responsibilities:
Greeting and checking in clients
Pulling files for client appointments
Answering telephone calls
Scheduling appointments
Sending client documents to third party sources via our secure portal
Notarizing documents as needed
Sorting and distributing incoming mail
Performing miscellaneous clerical tasks as needed
Qualifications:
Ability to commit to a consistent work schedule
Memorial Day through Labor Day (summer hours) - Monday – Thursday 7:00AM - 4:00PM,
Friday 8:00AM - 2:00PM
Labor Day through Memorial Day Monday – Friday 7:45AM - 4:45PM
Additionally, during tax season, Alternating Saturdays 7:45AM - 12:00PM
Strong verbal and written communication skills
Ability to multi-task
Ability to work both independently and collaboratively
Ability to handle confidential information
Notary License (or willingness to obtain)
Experience:
Customer Service
Multi-line Telephone
MS Office Suite
Copying, faxing, scanning, and assembling documents
Integrity
Organized
Positive attitude
Problem Solving
Active Listening
Punctual
Attention to detail