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IT Support Technician
General Job Description
-Travel to customer sites and remotely support IT and Telecommunication Customers
·Manage and maintain daily support for hardware and desktop application software for end users
·Manage and maintain support for networking equipment setup and configuration
·Maintain knowledge of products including peripherals for helpdesk functions
·Prioritize and organize workload so that all items are completed timely
-Manage and maintain support for basic telecommunication setup and connectivity
Essential Duties and Responsibilities
·System Builds/Reloads
-Operating System Upgrades
-Memory Installation
·PC/Laptop Hardware Replacement/Upgrades
·Diagnostics
·End User Software/Application Installation and Upgrades
-Manage and Monitor Backups and Data Restoration
·Physical Cabling Installation and Troubleshooting
·Troubleshooting issues by identifying, researching, and resolving technical problems
·Responds to helpdesk system, calls, emails, and personnel requests for technical support as required per client contract
·Installs, configures, and maintains network and servers to provide end user support for all LAN-based applications
·Installation/Configuration of new and existing peripherals for network use along with basic maintenance
·Coordinate and work with Third Party Support
·Maintain and perform various reporting and procedural tasks
-Installation and configuration of switches and wireless devices
·Maintenance and end user support of switches and wireless devices
·Track and document purchases of various IT related equipment
·Performs other duties as assigned
Necessities
CUSTOMER SERVICE AND CUSTOMER INTERACTION IS THE TOP PRIORITY
Utilize best practices for implementations
Excellent communication skills and strong customer service attitude
Open to a flexible schedule
Understand and apply best practice standards for troubleshooting and maintaining network/LAN environments
10 years Experience is preferred in Systems Administration and Computer Networking