Experienced IT Support Technician (Lancaster)

Experienced IT Support Technician (Lancaster)

12 Apr 2024
Pennsylvania, Lancaster 00000 Lancaster USA

Experienced IT Support Technician (Lancaster)

Vacancy expired!

IT Support Technician

General Job Description

-Travel to customer sites and remotely support IT and Telecommunication Customers

·Manage and maintain daily support for hardware and desktop application software for end users

·Manage and maintain support for networking equipment setup and configuration

·Maintain knowledge of products including peripherals for helpdesk functions

·Prioritize and organize workload so that all items are completed timely

-Manage and maintain support for basic telecommunication setup and connectivity

Essential Duties and Responsibilities

·System Builds/Reloads

-Operating System Upgrades

-Memory Installation

·PC/Laptop Hardware Replacement/Upgrades

·Diagnostics

·End User Software/Application Installation and Upgrades

-Manage and Monitor Backups and Data Restoration

·Physical Cabling Installation and Troubleshooting

·Troubleshooting issues by identifying, researching, and resolving technical problems

·Responds to helpdesk system, calls, emails, and personnel requests for technical support as required per client contract

·Installs, configures, and maintains network and servers to provide end user support for all LAN-based applications

·Installation/Configuration of new and existing peripherals for network use along with basic maintenance

·Coordinate and work with Third Party Support

·Maintain and perform various reporting and procedural tasks

-Installation and configuration of switches and wireless devices

·Maintenance and end user support of switches and wireless devices

·Track and document purchases of various IT related equipment

·Performs other duties as assigned

Necessities

CUSTOMER SERVICE AND CUSTOMER INTERACTION IS THE TOP PRIORITY

Utilize best practices for implementations

Excellent communication skills and strong customer service attitude

Open to a flexible schedule

Understand and apply best practice standards for troubleshooting and maintaining network/LAN environments

10 years Experience is preferred in Systems Administration and Computer Networking

Job Details

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